Working with students of all ages, from traditional students to non-traditional, to sharpen their reading and writing skills.I work with people who are learning English as a second language to help them excel in academia and their future career.

Assisted the Sergeant with administrative and HR duties such as organizing paperwork, creating packets of information for each youth in the facility, and maintaining important and confidential records.In charge of ensuring the booking process for each new intake was completed in a timely and accurate manner.Tasked with understanding, interpreting and implementing policies, law and procedures in regards to Florida Statute Chapter 985.Analyzed problems and develop appropriate courses of action. Skilled in typing and in the use of a keyboard controlled data input device. Ensured the safe and secure custody of all assigned youth while ensuring that all youth are provided their constitutional rights with special concerns for legal, medical and mental health issues. Uses security and emergency equipment to ensure the safety and security of detained youth and facility.Inspected the facility, detained youth, visitors and packages delivered to the facility, as well as conducted searches related to safety and security to include but not limited to vehicles, facilities, property and persons for contraband, health hazards, safety and security violations.Wrote reports and prepared required records regarding incidents, detained youth movement and noteworthy information and ensured the documentation of all violations of facility operating procedures, rules and regulations and state and federal statutes.Tutored and coached peers in order to help them pass the state issue Juvenile Detention Officer exam.

Maintained customer satisfaction surveys using Medallion software, followed up on any customer complaints or customer issues that were reported via surveys to offer a satisfactory experience to all guests.Viewed and developed plans to increase profit and minimize loss especially in live animal sales and speciality merchandise sales.Encouraged teamwork and communication between associates, as well as identified strengths and weaknesses between associates to enable the store to work to place them in an area where they could have the most success.Worked with associates to further their development.Lead a team of associates to ensure all daily tasks in pet care were complete, including animal feedings and animal bedding changes.Trained and motivated associates in pet care as well as training on the sales floor and at the registers. Taught associates how to meaningfully greet pet parents and how to engage with guests in a meaningful manner.Maintained inventory in the pet care and speciality department, using a Zebra scanner to ensure counts were up to date and accurate. Damaged out products that were unsellable using the Zebra scanner, as well as tagging damaged but sellable items for discountMaintained aquatic and live animals systems, ensuring all systems were running and completely functional for housing live animals.Cycle counts on life animals using the Zebra scanner.Worked under the Assistant Store Leader and Store Leader to ensure success throughout the day.Educated associates on our Treats program, raising our conversion rate from 18.7% to 45.4% in less than a year.Maintained a safe sales floor, such as ensuring floors were free of debris and spills, free from tripping hazards, store use ladders were properly secure, and off access areas to guests were properly secured.

Ensured the store was opened properly, including counting of safe and registers before opening and setting up the store for success.Merchandised and organised shelves to make sure that guest’s could find product easily and efficientlyLead a team of 3 or more people to ensure all daily tasks were completed, such as closing protocols and pet standards protocol were followed.Maintained inventory by using a Zebra scanner to count productsFollowed up with and trained cashiers, ensuring proper register protocol was followed including verifying returns over $50 were legitimate, large bills were not counterfeit, and tills maintained a minimum amount of change at all times.

Greeted guests and made lasting memories for pets and pet parentsAnswered guest’s questions about specific products and ensured customer satisfaction Maintained an orderly and clean front end In between customers, stocked items and communicated with floor staff and managers about customers who needed help in a specific areaProcessed transactions and returns

Greeted guests and educated them on what services we providedMaintained a clean and orderly lobby areaSold memberships for our monthly clean clubWhen other staff members were unavailable, gave a six-point check and bathed dogs, cleaned their ears, brushed their teeth and clipped/dremeled their nails.Conducted a daily huddle every morning to educate staff on our current KPIs (key point indicators)Developed action plans for improving our KPI’s.

Handled ordering of live animals such as birds, reptiles, and fishManaged team members as a leaderInsured store was properly managed and staffed in absence of general managerHandled merchandising of companion animal leader departmentsEducated guests and team members on animal care, animal welfare, and proper equipment for small animalsConducted weekly reports on animal and animal equipment sales in order to identify coaching opportunitiesIdentified sick animals and ensured proper care standards were met Communicated with the general manager when coaching opportunities arose

Coached pet parents on appropriate dog handling techniquesEducated pet parents on proper dog handling usageEducated team members on dog training sales, goals, and opportunitiesTaught regular one hour classes for dog and puppy training

Educated guests in product assortment ranging from cat and dog food to small animal, reptile and bird suppliesConducted weekly inventory management reports to assess stock counts were accurateEducated team members on inventory management reports, sales goals, shrink numbers, etcAssistant to the Merchandise Operations Leader

Educated customers in fish species as well as community fish versus territorial fishPerformed weekly testing of fresh and saltwaterMet sales goals for Freshwater and Saltwater inventoriesMaintained freshwater as well as saltwater tanksHandled live fish shipmentsInstructed employees on aquatic life Assistant to the Companion Animal Manager

Answered customers questions and concerns about nutrition, pet care, and small animal and reptile careHandled transactions at registerAssisted customers in finding the perfect pet for themMaintained a clean and organised space at the registers as well as the sales floorHandled back stock in a neat and organised fashionUnloaded and merchandised truck shipments, movement of objects at least 40lbsHandled live animal shipments