General Service Manager -Oversight of Operations -Collaborate with physician and administrative leaders-Mediator for Challenging Issues-Facilitate and Champion New Ideas-Mentor and Coach Supervisors, Performance Management-Change Management, Continuous Improvement, Teambuilding, Quality Initiatives-Strategic Planning and Succession Planning-Financial AnalysisGeneral Service Manager-Patient and Staff Support Services, provide administrative, operational support and system functions for diverse work units that include: -Parking and Transportation- intercampus shuttles, park and ride sponsorship with the City of Rochester, City Transit and Commuter bus pass subsidy, employee and patient parking, enforcement, Card Access Office- access identification card for security access, Fleet Office-Department of Transportation compliance related to federal regulations, and outreach services for fleet vehicles.-Courier Services- Mail room operations and courier delivery for the U.S. Postal mail, interclinic mail, delivery of small packages and specimens for the Rochester Mayo Clinic campus. -Telephone Operations- The Rochester Mayo Clinic campus triages over 3 million calls annually. Oversee services supporting the practice that include: On-Call System for physician services, public address system, and implemention and triage of 911 medical emergency code teams.-Door Attendants and Information Desks-Support hospitality services, wheelchair mobility, corrdinate shuttle and taxi services, arrange on-campus transortation, lost and found services, coat check, and provide scheduled guided tours for patients and guests.General Service Manager, Patient and Guest Services: support supervisors who manage door attendants, information desks, patient transport, and dispatch services for patient transport and courier delivery.

Supervise personnel and the worklfow processes for Mayo Clinic Rochester, Arizona, Florida, and Mayo Clinic Health System-Albert Lea.-Coaching: productivity, job performance, personnel development, mentoring, performance reviews, work place and staff challenges, and succession planning.-Develop policies, procedures, and guidelines-Divisional projects, work groups, councils, and committees-Project Management-Facilitate investigations and negotiated resolutions: determine if adjustment, settlement, financial hardship, or collection agency referral is needed.-Display a broad understanding of healthcare reimbursement, third party payer, managed care, commerical, and government issues and regulations.

-Training Team- identify customer training needs, develop, coordinate and deliver educational resources.-Scheduling to workload through Blue Pumpkin Software-Continuous Improvement Council for training and education-Performance Management-Manage accounts receivable: contact patients and/or third party payers to collect balance, negotiate payment terms.-Facilitate investigations and negotiate resolutions: determine if adjustment, settlement, financial hardship, or collection agency referral is needed.-Display a broad understanding of healthcare reimbursement, third party payer, managed care, commerical, and government issues and regulations.

-Recruitment/Retention of employees-screening, interviewing, making job offers-Customer Service Training-identify needs, coordinate and deliver, design continuing education-Developed and implemented strategic plans-networking with the community-Facilitated meetings for event planning, solicited committee input, participated with outside vendors, presented event proposals to corporate-Coordinated and presented to community organizations-Implemented and developed sales and marketing programs, budgets, conducted resident assessments, facilitate all family tours and meetings.

-Recruitment/Retention: screening and interviewing, making job offers, relaying benefit information, scheduling, recognize and reward associate skills-Customer Service Training: identify needs, coordinate and deliver, design continuing education-Human Resources: communication and reinforcement techniques, established goals and follow up dates, focused on specific behaviors and outcomes-Coaching and Counseling: productivity, job performance, attendance issues, personnel development, performance reviews and succession planning-Management of Productivity: sales, goals, turnover, shortage, credit, safety-Presentation: product and visual merchandising standards-Business Analysis: implemented daily, monthly, and annual sales goals, productivity, stock analysis, created and maintained budget projections-Facilitated Inventory: preparation and control