Michelle Coon Email & Phone Number

Minneapolis, Minnesota, United States

Plano, Tx

• Project manage vendor category reviews to assess vendor performance, internal utilization of vendors and drive improved expense management.• Analyze vendor contracts and recommend changes to improve Liberty’s competitive advantage. • Analyze quality data, compile results and present viable recommendations to stakeholders.

Plano, Texas, United States

• Conduct audits, including monthly org health & focus reviews, Field quality reviews & Sr. Leader quality re-reviews. • Conduct quarterly meetings with Field Leadership to present diagnostic Q of QA data, improving calibration rate by 10% in one year and strengthening Field/QI partnership.• Key Liaison with Business Lines QI transition to Personal Lines QI audit system, leading calibrations to ensure understanding of QI tools.• Project managed training content for proper medical bill submissions to vendor to ensure quality and accurate output from vendor. Nominated for President’s Award for implementation of the training and its business impact.

Dallas/Fort Worth Area

Lake Mary, Fl

I was on a national corporate team that assessed compliance with newly implemented company claims handling processes and guidelines and provided feedback and recommendations to senior leaders.

I piloted, implemented and assessed automated software programs to increase claims handling accuracy and efficiency companywide.Assisted Claims Audit team in targeted assessments regarding the quality and accuracy of claims handling.