Project Manager/Business Analyst – Has responsibility, accountability and authority for the successful execution of assigned projects, including: FATCA, conducted process analysis of Group onboarding processes to determine and identify gaps to facilitate FATCA preparedness. Prepared functional requirements including process flow diagrams to facilitate the development of the system to facilitate FATCA analysis, case management and reporting. Coordinated user acceptance testing of the newly designed system. Managed the project, using prescribed project management approach and principles.Conducted business analysis of existing account opening procedures to determine the need for an online account opening presence, prepared (As-is and To-Be) data flow diagrams and functional requirement specifications to facilitate the design of the Online Account System. Conducted user acceptance testing of the newly designed system. Managed the project, using prescribed project management approach and principles.Conducted analysis and assisted with the design of the User Interface for the onboarding of customers.Managed the review, design and development of work instructions, policies and procedures for the group, by analyzing and documenting existing processes with a view to implementing enhancements where necessary.Managed the ISO Certification project, (First financial institution in Jamaica to achieve ISO 9001-2008 certification); Coordinated and conducted training for JNBS’ employees (managerial and clerical), to ensure awareness of their role as well as the ISO requirements for certification.

Successfully planned, monitored, reported on, implemented, closed and conducted post implementation reviews for a number of projects.Had responsibility, accountability and authority for the successful execution of assigned projects by applying the NCB PM Methodology to the implementation of assigned projects: Anti-Money Laundering (AML), Know Your Employee (KYE), Lean E-Signatures. This includes project performance reporting; monitoring team member performance, and providing guidance where necessary.

Lead advisor on a number of assignments, including job evaluations, business and process analysis and improvement. Prepared policy and procedure manuals including a corporate governance policy manual.