Michelle Mathieu Email & Phone Number

Los Angeles, Ca, Us

Torrance, California, United States

Medical Billing Assistant (5/15/23-2/29/24)Enter new patient demographics into billing portal or update existing patient demographics (platform Cortex)Confirm patient’s eligibility based on insurance information sent from Client officesEnter data for client billing and bill offices on a monthly basisProcess and post patient payments by telephone and mailProcess and post insurance payments to patient’s accounts Report delinquent patient accounts to collection agencyCreate billing reports and statements and mail statements out to patient Answer telephones and assist patients with their billing questionsAccessioner (3/1/24-4/12/24)Assist Accessioning team with sorting out requisition forms and flats with biopsy slides from four different labsCheck patient insurance eligibility or confirm if office/client will be billedCall client offices to confirm or obtain insurance infoCreate a new case or start a new case for each patient when requisitions are received from labsEnter basic demographics and biopsy site info for each patient based on billing code types Submit requisition forms and slides to medical director and/ or two other Dermatopathologists for a final diagnosis Cross-check and correct final diagnosis reports from other Accessioners before sending them back to labs/Client offices Share “end of the day tasks” with other Accessioners (ie, Cancer/ Melanoma Registry, scanning and uploading requisition forms for Billing Department, label and sort slides that office keeps, faxing reports to offices, prepare to send slides and final diagnosis reports back to labs/Client offices)Answer telephones and fax reports that are requested by Client offices

Gardena, California, United States

•Email & telephone client and territory account managers• Enter, manage, process and ship customer purchase orders. This includes processing payments, following client direction on order processing, creating and submitting paperwork for warehouse order processing and shipping.• Arrange UPS and Fedex Ground pick-ups. • • Manage tracking of products shipped by ground and follow-up with shipping department/warehouse regarding shipment status based on promised ship by dates to customers.• Maintain and evolve work systems and procedures.• Scan, maintain and organize shipped documents (BOLs and will call paperwork)• Answer incoming emails and telephone calls.• Maintain regular and consistent attendance and punctuality.• Work within the team to achieve a professional and an efficient environment.• Prioritize daily workload and meet deadlines.• Daily management and reporting of inventory which is sent to each customer Acquired and relevant skills: Net Suite, customer service, Apple Mac computers, document scanning, FedEx Ground and UPS Ground scheduling, Microsoft Excel, inventory tracking, Microsoft Outlook, Adobe Acrobat

Torrance

El Segundo, California, United States

• Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.• Respond to customers’ immediate needs• Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.• Add relevant products to complete the project, take it to the next level and help with their whole checklist.• Thank every customer regardless of purchase.• Empower customers to complete their creative projects at home and build customer loyalty• Exhibits an attitude that is one of positive, can do and customer first with all customers.• Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.• Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.Inspire customers through impressive product knowledge• Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing.• Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to company goals.• Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.• Drives sales and profitability through Key Performance Indicators• Sells the benefits associated with capturing email addresses in our customer registry.• Provide feedback to store management on customer requests, reaction to merchandise and store environment.• Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, workshop goals, and ADT and UPT goals are met.

El Segundo, California, United States

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