Michelle Mcelroy Email & Phone Number

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

Michigan

•Managed implementation of HR/ATS software from Newton and Fastrack to ADP; developed paperless candidate onboarding experience and processes •Supervised HR orientation process, retention initiatives, and KPI indicators; Managed Hiring of 800+ personnel including, but not limited to Internal Staff, RN’s, LPN’s, CENA’s, Home Health Aides, Occupational Therapists, Respiratory Therapists, and Physical Therapists•Provide HR leadership through Investigating and resolving employee relations issues, enforce policies, and manage projects/processes•Managed and developed HR programs, employee handbooks, policies and procedures as well as implemented continuous improvement initiatives to ensure efficient and effective practices•Monitored compliance for CHAP accreditation and performed audits•Marketed, managed, and evaluated job postings on social media and job boards•Composed job analysis, factored internal and external equity, and created job descriptions•Monitored active job postings, candidate status, work flow production, referral sources; with a statistic of the average time to pursue a candidate decreasing from 1.5 weeks to 2.5 days •Trained new hires on company policies, procedures, paperwork, and utilization of company technology•Processed I9 documents and new hire paperwork, responded to employee verification requests, Friend of the Court Requests, Unemployment claims, benefits, and other various projects assigned by the HR Director•Managed events and career fair attendance in order to develop relationships and promote company branding; Advisory board member for Dorsey School

Michigan

•Managed opening and closing shifts, balanced cash drawers and ensured financial protocol and procedures were followed•Followed company guidelines to handle and diffuse customer complaints •Provided hands-on training and Aloha POS instruction for new employees •Remained knowledgeable with product information, flavors, and descriptions•Obtained a serve safe certification. •Enforced company, federal, and state policies

Grand Rapids, Mi

• Created Access database to support a Baby Friendly initiative being implemented by management; maintained data and analyzed. Presented findings to management to report against established benchmarks.• Created template for Nursery rooming-in to monitor infant location and nursery time/reason to support Baby Friendly initiative. Monitored and recorded to Access database.• Prepared unit for new Navicare call light system by monitoring and recording calls and call types to determine call categories and frequency of patient and nurses requests.• Created automated Excel template in support of Clinical Quality Auditing process. Utilized by clinical nurse specialist.• Maintained weekend stock of birthing room medical supplies due to gap in supply chain management.• Attended, documented and communicated to clinical staff outcomes or decisions regarding two key initiatives: Birthing Center renovation and Maternal Child-Infant meetings. Documents produced included meeting minutes and email communication, best practice functionality within mock-up rooms and room design including OR, labor and delivery and post-partum.

Imlay City, Mi

• Assisted Housekeeping Manager in staff scheduling, assignments, and problem-solving• Attention to detail ensuring rooms are clean and meet set standards; rewarded for excellent customer service

Big Rapids, Mi

•Supported Professor in Retention and Student Success department by designing and building online class content based on course descriptions and syllabus for up to 5 classes each semester.•Attended all on-site classes, assisted students with computer navigation and research •Managed Professors student meeting schedule

Master Of Public Administration - Mpa, Non-Profit/Public/Organizational Management

Master'S Degree, Business Administration And Management, General

Bachelor Of Science, Health Care Administration