- Design and manufacturing of jewelry- Set pricing structures according to market analytics and emerging trends.- Led startup and creation of operational procedures and workflow planning.- Developed and implemented successful sales strategies to meet business goals.- Hosted special events to boost brand awareness and increase community engagement.- Kept records for production, inventory, income and expenses.- Promoted business on social media platforms to maximize brand identity and generate revenue.- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

- Documented and communicated claim activity to clients.- Drafted statement of loss to summarize damages, payments and underlying policy coverage.- Analyzed information gathered by investigations and reported findings and recommendations.- Discussed current cases and issues in claim committee meetings.- Conducted detailed bill reviews to implement sound litigation management and expense control.- Assessed damage to properties.- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.- Input claim information and payments into company database.- Explained loss coverage and assisted policyholders with itemizing damages.- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.

- Worked with dedicated customer base as a direct agency contact.- Maintained positive relationship with customers.- Communicated via email and phone with a team of Customer Service Agents to offer proper customer support.- Developed strong customer relationships to encourage repeat business.- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.- Maintained knowledge of insurance coverage.- Asked probing questions to determine service needs and accurately input information into electronic systems.- Set up and activated customer accounts.- Completed paperwork for policy changes, certificates of insurance, new policies, and submitted claims.- Engaged customers and provided high level of service by carefully explaining details about documents.- Fulfilled requests for policy changes, certificates of insurance, and insurance claims.- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.- Responded to customer inquiries and problems to promote great service.- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.- Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.