Developed and leveraged stakeholders between grocery and delivery teams, in the most challenging metro in the country. • Led and executed network pilots and initiatives during the fast-paced growth of operations to increase productivity, quality, and reporting mechanisms.• Successfully led Prime Now delivery site in New York City to record volumes and output, resulting in 1M in monthly sales. • Managed about 400 employees during high season, and on-boarded and trained new associates… Show more Developed and leveraged stakeholders between grocery and delivery teams, in the most challenging metro in the country. • Led and executed network pilots and initiatives during the fast-paced growth of operations to increase productivity, quality, and reporting mechanisms.• Successfully led Prime Now delivery site in New York City to record volumes and output, resulting in 1M in monthly sales. • Managed about 400 employees during high season, and on-boarded and trained new associates throughout the region.• Solved complex problems into scalable solutions to increase satisfaction for both customers and associates.• Increased productivity from a 50 UPH to a 60+ UPH, lowered store SLI from 16% to 10% and increased customer satisfaction from 77% to 92.5% in 5 months. Show less