Michelle Moreno Email & Phone Number

Mesa, Az, Us

Oversight of delivery of Registration and Compliance services and office operations. Which included, staffing analysis, recruitment, employment-related oversight, compensation and performance management, organizational and professional development. Production and revenue analysis. Support marketing initiatives ensuring effective market positioning of the Registration and Compliance office. Management of all aspects of Registration & Compliance client relations, including: Troubleshoot and resolve escalated client issues, perform client advocacy role as required, and in collaboration with attorneys, assist in resolving issues related to state regulations and filing requirements

Mesa, Az

Train and onboard new employees in addition to conducting department-wide training when required or necessary. Create and maintain training materials. Maintain regulatory reference material up to date. Provide direct client service for a set number of clients. Collaborate with Management team on process implementation related to client service and workflow. Supervise and support the Training Team

Mesa, Arizona

Ensure the optimization and successful delivery of registration and compliance service. Collaborate with Director and Team Leaders in the assignment of new or existing clients to Compliance Specialist Teams. Coordinate and collaborate with Management Team to publish and communicate with the Department on state-related changes. Supervise Team Leaders and Compliance Team Associates. Provide direct client service to a select group of clients. Initiate and manage specific projects that support or enhance client service, and coordinate team member’s support of projects. ∙ Developed and implemented department paperless system.∙ Created office training material.

Coordinated, reviewed and supervised the work of a Compliance Specialist in servicing clients and communicating with the state regulatory agencies. Provide direct client service to a select group of clients. Responsible for monitoring the work of the Compliance Specialist, providing resources and technical support. Train new Compliance Specialist and coordinating work assignments.

Monitor status of client registrations to ensure regulatory compliance. Liaison between state agencies and client to endure compliance. Establish, maintain and accurately manage client documents, records and reports. Communicate with attorney regarding client legal matters related to registrations and compliance. Prepare, submit, and manage all required state forms necessary for client registration and regulatory compliance. Monitor and maintain compliance with state deadlines.

Phoenix, Arizona Area

Gather and document medical records from various providers. Monitor and track status of request for medical records. File and organize several attorneys paper work. Greet, answer, route and screen telephone calls in a courteous and professional manner.

Phoenix, Arizona Area

Monitor specific legislative bills on daily basis. Searched various Arizona statute affected by specific bills. Gathered research regarding U.S exonerated death penalty cases and GPS monitoring.

Bachelor'S Degree, Political Science/Justice Studies

Bachelor'S Degree, Multi/Interdisciplinary Studies