Michelle Murphy Email and Phone Number

Manage technical scope, time and budget for iterative waterfall and Agile projects from inception to deployment. Execute multiple projects with competing timelines and priorities with budgets ranging from 250 thousand to 6 million dollars. Manage Agile daily stand-ups, planning sessions and retrospectives.- Working on a major transformational program for the past 4 years where I work closely with the business, the program team and my analysts to translate the backlog items into technical scope that my development team can understand. I have also assumed the role of the Project Integrator in the past 3 years where I work at both the program and agile squad levels. In this role, I support the high level requirements, technology integration points, detailed program deployment and PIV planning. - Work with my business partners, architects and technical team to determine the initial scope of agile projects by participating in 3 week Phase 0 scoping exercises. In these sessions, we determine the IT integration points, develop a high level solution architecture, coordinatehigh level estimates and define the project scope. We work together to document the Minimum Viable Product (MVP), future release plan roadmap and convert the scope into user stories.- Extensive involvement in the requirements gathering, validation and documentation process for new Application Programming Interfaces (APIs).- Implement new Retail banking products in record time. By approaching the project deliverables with a Agile mindset, my team is able to launch a product in 5 months. Historically, this took 12 months to complete. Various team members take on different roles to ensure that the project moves along smoothly and meets the very aggressive timelines. - Due to resource limitations, I often act as both the Project Manager and business analyst on a key strategic campaigns. I help to lead the development team and BU through the requirements process.

- Worked on several different retail investment and retail banking initiatives as the project manager managing scope. time and budget.

Independently and effectively managed the End to End Requirements gathering process by planning, eliciting, coordinating and executing requirements activities to ensure that the business unit's objectives were properly documented and communicated to the technical teams.- Program BSA on a large government initiated program where I represented RBC at meetings with the 5 major Canadian Banks as well as the regulators from the Canada Deposits and Insurance Corporation (CDIC). Coordinated the requirements between 20 plus systems located across Canada and internationally. Helped to develop a repeatable annual attestation process which included financial reconciliation and end to end regression testing. - Volunteered to mentor a Junior BSA by attending all of the BU meetings and helping her properly formulate the Use Cases, Business Rules and the Data Elements. I reviewed her deliverables for completeness, helped to create the more technical Use Cases and participated in the technical design sessions to ensure that the solution met the requirements. - Sponsored by my company to attend the Schulich School of Business - York University where I obtained my Masters Certificate in Business Analysis.

Worked as a QA Lead for 5 years on large retail deposits and credit cards programs, including the integration of the first Mastercard into the RBC credit card infrastructure. During my time as a Program QA Lead, I worked very closely with both IT and the business units and built strongrelationships with my project partners.- For the Mastercard integration, I created an end to end testing plan which integrated the testing activities of 18 plus IT applications, the business operations activities as well as interfacing with the numerous third party vendors such as Gemalto, VISA and MasterCard. With little background on how credits cards worked, I was able to jump in, learn how all the IT applications integrated with one another and lead the testing for the implementation of the initial MasterCard infrastructure of the new MasterCard product. - Program QA Lead for the Business Deposits Statement composition project in which we moved the generation of paper statements from aninternal RBC system over to a vendor, Symcor. I lead and trained a team of 11 QA Analysts on how to test the core mainframe host systems,access the legacy application data and write the test cases.

Ensured that CIBC Testing Standards were implemented within all internal and external Brokerage Technology testing initiatives by reviewing the testing documentation of other teams to ensure that they were compliant. Managed a QA team of eight people and provided guidance, coaching and completed performance reviews.- Organized cross training initiatives within the QA team in order increase each member’s overall knowledge of the application(s) and reduce the silos of knowledge.- Determined skill sets, targets, duration and number of testing analysts required for all phases by reviewing and analyzing project documentation.

- Coordinated the test planning and execution of a Financial Services Platform Infrastructure project. This included organizing the test execution across multiple Lines of Business within CIBC. Prepared Test Strategies, Master Test Plans, Test Execution Plans and System Integration and User Acceptance Test Completion Reports.- Assisted in the implementation and execution of an automated test script strategy for a front end branch application. This reduced the testing cycle time and the number of testers needed to execute regression scripts by 3X.

Managed all aspects of Quality Assurance within all online advertising and website projects including the review of banners, HTML pages and design mock-ups to ensure that they complied with client and company specifications and expectations.- Developed and implemented Quality Assurance processes and testing procedures for the Y&R Interactive Department whose main client was Ford Motor Company of Canada (Ford.ca).- Created timelines and liaised with the account managers and the client to ensure that all projects were completed in a timely manner.- Analyzed the layout of web pages and mock-ups and suggested ways to improve the look and feel.

Acted as the main technical resource at an internet start up company that is now out of business. Insured that web site integrity was maintained in all browsers, that business rules were enforced and a positive user experience was achieved. Created and formalized a structured test plan that was used by various Charity.ca staff and the web site developers to perform quality assurance and user acceptance testing of the application.- Liaised with the outsourced developers of the web site application to insure that they were on track and meeting their deliverables by the deadline. Provided technical support to the web site customers and the Charity.ca team and trained staff on new functionality including the use of a Site Administration tool, processing charities, processing transactions, uploading obituaries and logos.- Assisted in the maintenance of the SQL Server 7 database and web applications. Performed regular database backups and updating of the development server. Extracted data from the SQL Server 7 database and created comprehensive monthly charity reports and other ad-hoc reports.

As an associate consultant my clients included major pharmaceutical, medical and manufacturing companies.- Created detailed program specifications for the web developers. Tested resulting products against the program specs in order to insure enforcement of business rules and quality of deliverables.- Assisted in the creation of Scope Assessment Proposal for a Data Warehouse Initiative for a major pharmaceutical company. Interviewed the various business users and technical users in order to determine their wants and needs.- Created and executed test plans for various types of database functionality and provided technical support to client users on a global level for a Year 2000 Internet based database and repository.