Michelle Murphy Email and Phone Number

Lean leadership, program management and consulting to Global Operations and INTRIA, 4000+ employees, through ‘refreshed’ innovative Continuous Improvement (CI) Program. Adviser to the executive leadership team on CI analysis, regarding Leader development, operations, organizational redesign and improvement initiatives. Engaged and collaborative business partnerships, enabling a learning and continuous improvement culture.

Led $11.2m National In-Flight department, operations, safety and service training, at 3 Canadian bases. Process Improvement leadership to $9.6m Catering department, Vendor management servicing to Airport lounges and Aircraft Operations in Canada and United States. Launched and managed Airline Café and Terminal concession operations servicing 2.6million passengers in 2012.

Leadership and Lean Six Sigma consulting providing project management and business analysis related to operations, organizational design, process improvements and change management. Led a 1.5m business responsible for strategy, planning, operations, and leadership coaching.

Strategic leadership to CDN then North American Customer Service operations, ensuring business retention and growth, managing international accounts and at-risk customers, providing situational leadership and consulting.