Michelle Ney Kortus Email & Phone Number

Orlando, Fl, Us

Remote

- Managed 900 implementation projects annually from initiation through project completion- Led kick off calls with new employer groups and brokers to collect enrollment information, outline timelines, and set project expectations for project lifecycle - Tasked cross-functional team members within Salesforce based on thorough review of enrollment details and required project tasks, ensuring task completion and project progression- Built and maintained relationships with clients by providing exceptional service through effective project management and communication - Developed Salesforce reporting dashboard to improve transparency into the process and allow stakeholders to track status of implementation projects- Created and distributed post-enrollment analysis, providing metrics on open enrollment participation and premium reporting- Created and hosted team wide training on new processes- Served as the subject matter expert for various topics for implementation team to promote team development

Remote

Remote

- Oversaw the total loss process of auto damage claims on behalf of financial institutions from first notice of loss through final payment; closed out over 250 claims monthly, consistently ranked No. 1 in team performance- Reviewed total loss documentation, to validate fair market value of vehicles- Corresponded with insurance adjusters and customers on a daily basis regarding the submission of necessary documentation to expedite claim processing and closure- Selected to lead training of new Total Loss Department team members on claim management process and best practices; provided ongoing support to ensure success beyond training- Led daily review of the teams advanced cases, providing detailed review and problem solving to reach adequate resolution

Winter Park, Florida

- Navigated project logistics from initial phase through project completion.- Generated business development though lead qualification and coordination- Enhanced client communication, and relationship management processes- Organized company wide support, providing staff with tools to effectively complete their roles.- Supported the accounting department by generating weekly expense reports and organizing documentation.- Oversaw the coordination and hosting of all internal and external staff, and client meetings.- Maintained and coordinated Principal Designer/ Owner’s schedule- Supervised and planned company-wide travel, including logistics for transportation, and lodging.

- Orchestrated lead generation through, consultations, and sales follow through using CRM tool. - Coordinated and managed event timelines, working directly with clients from introduction to completion of event.- Oversaw event tasks, ensuring proper services were provided by event vendors.

University Of Central Florida

University Of Central Florida

Altamonte, Fl

- Participated in meeting with clients and providing marketing, advertising, and public relation needs. - Developed social media strategies for Crank Communications to implement among all social media platforms.- Provided research for client’s profiles to be implemented through marketing and advertising.