* Assist customers with on-boarding questions regarding the software.• Provide technical support for users in regards to ecommerce platforms (Amazon, BigCommerce, Etsy, etc.,)• Assist the sales department with technical and on-boarding questions.• Identify and resolve issues by debugging via the interpretation of log files, database, API documentation, API end points, and Github.• Generate queries to extract customer information for reporting by using sql.• Answer customer inquiries in a timely fashion via email or phone.• Work with the development team on with testing software releases before they are released to the public.• Work co-operatively with the development team to submit customer feature requests, provide proper documentation, and solve critical issues involving platform integration.

Process orders using Vendor Shipment Module (VSM) and DAASC Inquiry Systems for the Defense Logistic Agency (DLA).Shelf life Recertifications for Science Application International Corporation(SAIC)/DLA managed material and Wesco managed POLCHEM material. PID updates for POLCHEM contact.Point of contact for DLA/Hudson and SAIC.Management of Hudson freight fees and management fee invoices.SDS and NSN updates in TCMIS per client request.Processes and analyze Order Reports for DLA.Process reports for POLCHEM management.Master use of tcmIS,Lynx to support customers’ needs.

SQL database implementations for aerospace chemicals.SDS/MSDS indexing to provide customer with relevant information to GHS standards.Data processing and creation of catalog to meet customer demands.Master use of tcmIS,Lynx to support customers’ needs.

-Understand the needs and demands for continued research in the area of polymer chemistry.-Current research consists of synthesizing PEG-PCL copolymer for future bioengineering use as a tissue scaffold for ACL replacement.-Polymer sample analysis and elucidations thru SEM, NMR, FTIR, Raman and tensile strength testing.

- Organic Chemistry I & II laboratory practices.-Responsible for supervising the safety of 20 + students working with organic chemicals.-Ensured proper execution of organic chemistry principles to experimentalapplications in the laboratory.