Michelle Mathieu Email & Phone Number

Singapore

Proactive and detail-oriented Personal Assistant dedicated to supporting an Insurance Agent in maintaining client relationships, organizing events, and executing targeted campaigns. Proficient in client record management, appointment scheduling, and creating memorable client experiences through thoughtful gestures and event coordination.Achievements:Implemented streamlined processes for client record management, improving accessibility and accuracy.Enhanced appointment scheduling practices, resulting in increased client interactions and satisfaction.Successfully arranged and personalized gifts for clients, contributing to enhanced client loyalty.

Singapore

Diligent and resourceful Office Administrator and Personal Assistant with a proven track record of efficiently managing administrative, HR, and travel and visa-related tasks. As a trusted support to the Director, I ensure seamless operations in various domains.Achievements:Successfully implemented streamlined processes that led to a 50% increase in overall admin efficiency.Received commendation for outstanding organizational skills.Facilitated seamless international travel for the team, resulting in improved cost-effectiveness.

Singapore

Dynamic Client Administrator with a focus on ensuring a seamless and positive experience for patients at the reception desk. Proficient in scheduling appointments for a team of 10 therapists, handling new queries, maintaining client records, managing book orders and deliveries, and orchestrating events featuring external speakers.Achievements:Enhanced accessibility and accuracy of client records.Ensured timely deliveries, optimizing the resource library.Orchestrated impactful events, fostering professional development.Received praise for maintaining a welcoming reception, boosting patient satisfaction.Successfully negotiated favorable terms with suppliers for timely deliveries.

Singapore

Results-driven Operations Administrator overseeing the swab operations workforce with a focus on seamless administration and efficient workflow. Adept at handling data accurately within the HR system, deploying staff to 8 sites, and managing inventory to ensure uninterrupted operations.Achievements:Implemented enhanced data management practices within HR systems, improving overall efficiency by 70%.Strategically deployed staff to 8 sites, optimizing resources and improving operational effectiveness.Managed inventory to ensure uninterrupted operations, reducing stockouts by 30%.Received commendations for maintaining a seamless workflow and high-quality service delivery.

Singapore

Proactive and results-oriented Corporate Sales Representative with a successful track record in client liaison, sales, and account management. Excels in conducting sales and marketing activities, providing excellent customer service, and ensuring consistent achievement of sales targets.Achievements:Consistently surpassed sales targets, achieving a 60% increase in revenue.Established and maintained key client relationships, fostering loyalty and repeat business.Improved conversion rates by 85% through impactful sales presentations.Negotiated favorable terms in high-value contracts, enhancing profitability.Received recognition for exceptional customer service, leading to increased retention and referrals.Contributed to strategic sales plans, expanding market reach and increasing market share.Facilitated knowledge sharing within the sales team, promoting a positive team culture.

Singapore

Dedicated and versatile Office Administration Manager with a proven track record in efficiently managing all aspects of office administration. Adept at overseeing travel arrangements, maintaining filing systems, coordinating corporate events, implementing administrative policies, and handling contract renewals. Instrumental in achieving significant milestones and recognized for contributions to the organization.Achievements:Successfully sorted and improved the filing system for both HR and Admin departments.Played a key role in expediting the onboarding process by setting up accounts for faster rollouts.Conducted successful client training sessions, contributing to improved client satisfaction.Recognized for achievements and promoted to the Sales department for outstanding performance.

Raffles Place

Seasoned Office Administrator, providing comprehensive support to senior management. Proficient in calendar management, intricate travel arrangements, and diverse HR administration tasks, including payroll, visa and work pass applications, employee leave management, candidate sourcing, initial interviews, employment contract preparation, and benefits liaison with insurance companies.Achievements:Successfully managed complex travel itineraries, minimizing travel-related disruptions for senior management.Streamlined the payroll process, reducing errors and improving efficiency.Effectively sourced and interviewed candidates, resulting in successful hires.Enhanced employee satisfaction by optimizing and managing comprehensive benefit packages.

Singapore

Results-driven Business Development Manager. Led end-to-end business operations, overseeing customer orders, supplier relationships, and logistics. Additionally, played a pivotal role in mentoring and supervising three interns, providing training in key areas such as marketing, accounts, and delivery scheduling.Achievements:Implemented streamlined order processing procedures, reducing fulfillment time.Successfully cultivated and maintained strategic supplier relationships, resulting in cost savings.Mentored interns, contributing to their professional development and preparing them for future roles.

Singapore

Experienced Administrator and Personal Assistant with a tenure at Mastercard Worldwide from 2013 to 2014. Played a pivotal role in supporting the Regional Head and a dynamic sales administration team of 10. Responsibilities included sales administration, client liaison, and the preparation of presentation materials for meetings.Achievements:Received positive feedback for the quality and accuracy of presentation materials.Contributed to enhanced client satisfaction through effective liaison and communication.

Singapore

Dedicated Project Coordinator and Business Administrator at Standard Chartered Bank, overseeing the seamless transition to SIMCO systems. Demonstrated proficiency in supervising project timelines, managing travel logistics for the team, and maintaining effective communication with international teams.Achievements:Successfully coordinated the switch to SIMCO systems within the established timeline, minimizing disruptions.Implemented efficient travel management processes, resulting in streamlined bookings and improved expense claim processing.Fostered positive communication channels between the project team and international counterparts, contributing to project success.

Singapore

Experienced Frontdesk and Facilities Assistant at Getco, where I efficiently managed the front desk, attended to guests, and organized a variety of events, meetings, and world conferences. Demonstrated expertise in handling diverse responsibilities, including overseeing office facilities, managing time zone differences, and coordinating a range of activities such as gym access, sleeping rooms, massages, weekly breakfasts, lunches, and various events.Achievements:Successfully organized and executed world conferences, enhancing the global presence and collaboration of Getco.Implemented a streamlined process for managing office facilities, ensuring efficiency and a positive employee experience.Received positive feedback for creating a vibrant and engaging workplace through well-organized events and activities.

Singapore

Dedicated and experienced Office Administrator with a successful three-year tenure at Nadathur from 2007 to 2011. Took charge of overseeing the entire spectrum of office operations and providing crucial support to senior management.Achievements:Successfully maintained smooth office operations, contributing to increased overall efficiency.Implemented improved administrative processes, reducing response times and enhancing service quality.Received commendation for providing invaluable support to senior management, contributing to their effectiveness in decision-making.