Michelle Ray Email & Phone Number

United States

Reno, Nevada Area

Policy Issuance duties include, electronic issuance of documents, heavy data entry.  Process, type and electronically issue policies, endorsements, cancellations, reinstatements to both carrier and agent.  SLA Filings for all states, this is done electronically.  Maintain files and process transactions in Agency Management System (Nexsure).  Assist with new submissions, bindings and projects as assigned by management.

Reno, Nevada

General administrative duties including arranging showing appointments between agents and sellers, answering/assisting/directing high volume phone inquiries, managed and facilitated office inventory and office equipment, photo copying, distribution of incoming faxes, mail and rent. Entered all new listings, listing photos, showing instructions and status changes in Paragon and Showing Desk.  Scheduled showing appointments between agents and sellers.  Maintained all previous year (s) transaction files and filing system.  Coordinated and managed office and agent advertising for the Reno Gazette Journal Home Finder.  Created and maintained office procedure’s manual.

General administrative duties including answering and directing incoming phone calls, photocopying, scanning, video conferencing, fax, mailing, distribution of incoming faxes via RightFax, incoming mail and preparing FedEx shipments. Event planning coordinated and planned company events and promotions.  Managed and facilitated office inventory.  Revised and maintained Honeywell security badge system.  Assisted in preparing and modifying documents.  Processed verification of employment requests, created a policy and procedures manual for the process for transition to the Florida corporate office.  Managed booking conference rooms including insuring invitations were accepted in a timely manner without double bookings.  Created a policy and procedures manual incorporating all receptionist duties and office procedures.

General administrative duties including arranging showing appointments between agents and sellers, answering/assisting/directing high volume phone inquiries, managed and facilitated office inventory, photo copying, distribution of incoming faxes and mail. As file manager it was imperative to protect the company from any exposure to liability by carefully reviewing all the files submitted by the agents throughout the phases of a real estate transaction from listing, pending to close.  Electronically updated price changes, showing instructions, and listing statuses on all office listings.  Maintained all previous year (s) transaction files and filing system.  Coordinated and managed office and agent advertising for the House Detective and the Reno Gazette Journal.  Created and maintained office policy and procedure’s manuals for the agents and front desk office staff.  Trained all weekend and back up receptionists.

 Electronically processed and logged 300+ daily loan submissions (loan documents) in a restricted time frame.  Determined loan program for each loan submission and prepared credit reports.  Maintained loan submission log electronically and a hard copy for daily and weekly loan submissions.  Processed all 125% loan submissions by running credit reports, and grading the submissions for appropriate loan program.  Updated and created loan pipeline reports for customer service and account executives.  Phoned 300+ brokers per day in my assigned area of Washington to solicit MLSG loan programs to generate new loans, I had the highest call volume in my department.