Michelle Render Email and Phone Number

Payroll and Accounting

Supervise department that is responsible for processing semi-monthly payroll for over 2000 employees• Verify and submit totals for direct deposit of over $4M semi-monthly and release labor• Process wires for IRS, State taxes and benefits payment timely to ensure no late fees• Reconcile retirement adjustments to account for correct monies in employees’ retirement plan• Recoup missed deductions• Verify benefit changes from SHBP and make necessary updates when needed• Create vouchers and submit health insurance payments to Revenue• Verify totals for Peach State Reserves• Review and process Rehired Retirees and Ad-Hoc term employees into ERS• Review bank reports• Review and process monthly reporting for ERS, TRS and GDCP• Process Forfeited Leave payments• Ensure benefit information for transfer ins are entered• Review team entries for accuracy• Effectively interact with HR regarding payroll issues• Document business processes and provide training

Processed daily payroll operations via Peoplesoft (HCM) and Kronos (WFTK)• Entered new hire information such as direct deposit and tax information• Ensured time was correctly entered in WFTK/Kronos• Entered garnishments such as child support, writs, tax levies, bankruptcies, student loans, etc.• Effectively interacted with HR regarding payroll issues• Entered docks, partial payments and hourly wages• Documented business processes

Provide all pre-sales support for the Sales teams. This included coordinating the overall proposal and contract process, assist with bid consulting, RFP/RFI responses, inventory loading and management methodology, contract construction, pricing and special bid assistance. Primary focal point to run price quotes for new deals and renewals

SME in process and tool support to contract management cross-functional teams of 300+ employees across the North/South America and Asia Pacific regions.* Ensure the end to end contract registration process and performance for the North America (NA) Annuity Services Fulfillment Team objectives were met* Identify areas where process or system enhancement was needed to improve cycle time & productivity. Identify solutions & work to implement* Work closely with the Lines of Business in order to meet revenue, billing, accounts receivable, and all other internal operational objectives* Participate in internal and external meetings (offsite or via conference call) as the representative and subject matter expert for the team to resolve process and tool issues.* Resolve escalated issues brought forward by executives

Facilitated local talent development programs and educational activities, led & participated in cross geographical projects focusing on overall accuracy improvements in contract management, mentored and coached local team leaders and SME's to increase business acumen* Led internal projects with managers on process improvements for contract management team* Project manager & communication leader over global and local projects* Consultant to team leaders and managers to share US best practices

* Resolve issues related to DB2/Database warehouse errors/issues* Engage development team for system issues when required* Resolve complex billing issues* Review and approve all manual billing that could not be generated via the system* Make manual updates/deletes to inventory when required* Ensure workload was balanced* First point of contact for system issues and escalations

Primary interface between BP's and Brazil region contract management team for registering contracts, processing contract renewals, inventory discrepancies and dispute management* Work cross-organizationally with BP and Americas Fulfillment support structure* Ensure new contracts and contract renewals were handled timely & accurately* Serve as first point of contact for BP’s in reference to questions related to maintenance process, invoicing issues, SOW’s & contract related issues* Provide leadership in critical/complex situations, taking ownership throughout resolution

* provide direction and coaching for other fulfillment professionals within the Fulfillment organization.* Takes ownership of problem resolution and ensures that all transactions are handled with minimum impact to the customer while communicating realistic expectations for processing.* Provide leadership, expert tool and system assistance and direction on business controls, customer satisfaction and resource utilization for my team.* Drives business results through review of the CWM database for timely processing.* First level of support for billing system.Maintains expert knowledge of CHIS,legacy systems and users guides.* Provides direction to team for resolving disputes and provides leadership in resolving of complex inventory reconciliation projects as necessary.* Perform additional duties as directed by management* Responsible for workload balance* 1st level of contact for escalations and/or customer sat situations* Review & approve submission of Rebars (manual invoices generated outside of system processing)* Review and resolve execution questions * Contract management report execution * Resolve inventory and contract management questions * Provide Monthly Operational Results to team and manager* Responsible for refresher education & process reminders as necessary / Identify, coordinate, and/or provide training for team members on maintenance processes as necessary.* Assist with Invoice Reconciliations* Back up other Team Leads as necessary

* Responsible for direct customer support and maintaining good customer relationships* Worked cross functionally with project managers and fulfillment managers* Process inventory changes & respond to all inquiries from clients & internal team within the 7 day objective* Terminate contracts and inventory/services on contracts, process renewals, generate quotes, review terms & conditions, ensure pricing & billing is accurate, ensure appropriate approvals were received* Research issues and process adjustments to correct errors* Perform accounts receivable reconciliations when needed* Maintain audit ready files at all times

* Documents customer responses into Acis System* Interpret fax response from consumer and enter data in the case* Contact consumer by phone to verify information* Respond to consumers who are victims of fraudulent activity by analyzing the situation and determine the correct course of action to take* Provide suggestions that lead to resolving consumer concerns