Michelle Rhoades Email & Phone Number

New York, Ny, Us

Morristown, New Jersey, United States

New Jersey, United States

Basking Ridge, New Jersey

▶ SCOPE: Promoted to senior manager, establishing leadership role with project management focus. Managed team of 9, executing 300+ annual 2D print production projects for over 10K+ retail locations. Initiated large-scale projects on-time and under budget, promoting national messaging strategy to spur brand awareness, business growth, and customer success. Drove corporate business objectives, renegotiating contracts, facilitating multimillion-dollar cost savings via process improvement… Show more ▶ SCOPE: Promoted to senior manager, establishing leadership role with project management focus. Managed team of 9, executing 300+ annual 2D print production projects for over 10K+ retail locations. Initiated large-scale projects on-time and under budget, promoting national messaging strategy to spur brand awareness, business growth, and customer success. Drove corporate business objectives, renegotiating contracts, facilitating multimillion-dollar cost savings via process improvement. Established footing as well-respected team leader with natural communicative ability. ▶ KEY CONTRIBUTIONS: Quality Assurance, Business Management, & Process Efficiency ● Yielded $4M savings YOY by renegotiating vendor contract. Managed vendor relationship through negotiation lifecycle. ● Delivered budget $7M under projection, managing $53M annual budget. Enforced strict project timelines for creative and production elements. ● Developed and integrated efficiency tool, automating manual email process for assigning tasks. Improved efficiency, reduced staff time, and increased productivity for print production team through single channel for transmitting information. ● Delivered $2M in cost savings by decreased use of costly expedited freight service. Quality Control, Project Management, & Team Leadership ● Performed quality control and gap analysis, ensuring top quality brand graphics and color standardization. Average annual cost avoidance in excess of $1M. Show less

Basking Ridge, New Jersey

▶ SCOPE: Recruited to oversee nationwide operations for retail sales arm of Verizon. Spearheaded product and accessory planogramming, fixture design and security, and merchandising implementation. Oversaw merchandising of 5 flag ship stores nationwide, devising merchandising strategy with attention to cost efficiency and revenue generation. Improved efficiency and productivity KPIs nationwide through diligent project management and data analysis. ▶ KEY CONTRIBUTIONS: Large-scale… Show more ▶ SCOPE: Recruited to oversee nationwide operations for retail sales arm of Verizon. Spearheaded product and accessory planogramming, fixture design and security, and merchandising implementation. Oversaw merchandising of 5 flag ship stores nationwide, devising merchandising strategy with attention to cost efficiency and revenue generation. Improved efficiency and productivity KPIs nationwide through diligent project management and data analysis. ▶ KEY CONTRIBUTIONS: Large-scale Project Management, Cost Efficiency, & Process Improvement ● Initiated cost savings of $2.4M by sourcing new materials and national contracts for newly redesigned legacy stores. ● Delivered $4.2M cost avoidance developing temporary display fixtures to highlight products and accessories. Leveraged funding from OEM initiatives to reduce cost. Standardized security tools for devices to accommodate $4M budget reduction. ● Delivered on company objectives despite continual budget cuts, galvanizing solutions through effective communication channels and project planning. ● Oversaw 20+ upgrades to Kronos time keeping and scheduling system utilized onsite by 1.7K retail locations. Enabled daily measurement of sales and foot traffic at individual retail locations. Automated scheduling and employee disbursement at peak times. ● Spearheaded $16M initiative to transition older store layouts to new Smart Store design. Expanded accessory placement with live demo access for customers. Expanded product placement and built easy-access, grab-and-go accessory wall display. Show less

Morristown, New Jersey

▶ SCOPE: Promoted to support largest indirect agent in the Northeast Area, directly supporting Verizon consumers by leading new product launches, services, POS troubleshooting, and contract amendments. Oversaw national and regional go-to-market launches, surpassing growth KPIs, productivity, and cost efficiency. Spearheaded education and training programs to spur growth initiatives. ▶ KEY CONTRIBUTIONS: Quality Performance, Customer Support, Reporting, & Cost Efficiency ●… Show more ▶ SCOPE: Promoted to support largest indirect agent in the Northeast Area, directly supporting Verizon consumers by leading new product launches, services, POS troubleshooting, and contract amendments. Oversaw national and regional go-to-market launches, surpassing growth KPIs, productivity, and cost efficiency. Spearheaded education and training programs to spur growth initiatives. ▶ KEY CONTRIBUTIONS: Quality Performance, Customer Support, Reporting, & Cost Efficiency ● Spearheaded POS Single Sign-on Initiative using Central Identity Management tool for area-wide roll-out. Improved compliance metrics by orchestrating virtual training programs. Facilitated online course access for employees and decreased account changes and fraud by enabling account history research to the employee level. ● Developed and utilized Verizon internal process tools to access information quickly for real-time, accurate reporting. ● Expanded sales growth by launching special incentive programs for products and accessories. ● Met target KPI to initiate cost savings and improve customer support. Aligned POS system, integrating client information to one national tool. Supported three major billing system conversions and one regional migration to route all calls to one system. Show less

Morristown, New Jersey

▶ SCOPE: Led contracts for indirect channel, negotiating non-standard elements, and delivering solutions. Oversaw 2–3 direct reports, meeting compliance and department metrics. Nationalized contract to facilitate agents accepting prepaid cash and credit card payments, partnering with legal and finance leaders to ensure compliance. Promoted from prior roles in credit operations, wholesale account management, revenue assurance analysis and B2B contracts/proposals.