Michelle Rhoades Email & Phone Number

Beverly, Ma, Us

Wakefield, Massachusetts, United States

Wakefield, Massachusetts, United States

Managed a variety of projects for the CEO, COO, and VP of HRMaintained and updated employee contact listsActed as gatekeeper for incoming calls and visitorsInventoried and maintained office supplies, new hire equipment, and equipment returns at appropriate levels for all office locations and for remote employeesAssisted the learning and development team with scheduling employee trainingsPlanned and facilitated office events for three office locationsMaintained and tracked expenses Managed daily executive lunches as well as weekly office wide lunchesAssisted the accounting team by managing and recording incoming checks Coordinated, booked, and managed travel arrangements and meal reservations for Executive, Senior Staff, and all other staffCo-chair of the DEI committee

Woburn, Massachusetts

•Supported two regions including two region directors, four franchise business consultants, two regional educators, and over 250 salon locations•Responsible for managing the development process along with all new salon franchisees•Provided and analyzed weekly, monthly, and quarterly reporting in order to meet and achieve KPI’s•Worked cross functionally with marketing and product team to help develop initiatives that support the franchisees in their financial growth •Responsible for sending monthly statements regarding invoices and fees

Wylie Inn And Conference Center

Aided in contract preparation and administrative tasksManaged and updated revenue spreadsheetsCreated turnover files to give to Conference Services Manager

Facilitated the property orientation class for Disney's Old Key West Resort and Disney's Saratoga Springs Resort and Spa for incoming cast members from all lines of business.Took new cast members on a tour of the property to familiarize themselves with the resort

Disney'S Old Key West Resort/ Disneys Saratoga Springs Resort And Spa

Trained incoming concierge cast members on duties and responsibilities.Incentive trainer for global updates to programs or procedures.

Disney'S Old Key West And Disney'S Saratoga Springs Resort And Spa

Answered questions regarding or making reservations for dining, entertainment, recreation, tours, child care, transportation, shopping and other services.•Completed check in/check out process •Proactively greeted guests, exhibiting the expected high level of Disney show quality•Created individualized ticket packages•Handled cash and other forms of payment, including foreign currencies exchange

Lake Buena Vista, Florida

Welcomed and greeted guests, screening for height requirements, providing guests with attraction information, monitoring the queue lines and measuring attraction wait timesOperated attraction and providing exemplary guest service which includes: loading and unloading the ride, checking ride restraints, and providing safety instructionsAssisted guest with special access, operating the control console and dispatching the vehicles; watching that the attraction is being operated safely via monitors. Evacuating the ride in the case of a shut down and delivering appropriate safety spiels

Beverly, Ma

Aided in contract preparation and administrative tasksManaged and updated revenue spreadsheetsCreated turnover files to give to Conference Services ManagerManaged social media websites

Wylie Inn And Conference Center

Concierge duties including but not limited to: providing guest with restaurant recommendations, scheduling transportation pickups, and answering guest inquires about area attractionsResponsible for guest reservations, check-ins, and check-outs

Wylie Inn And Conference Center

Managed corporate group functions and produced Banquet Event Orders for corporate meetingsMaintained contact with clients on a regular basis to develop a relationshipSent invoices to companies in a timely mannerAided in training the Conference Sales Manager

Promoted services, interviewed clients, assessed needs, and built customer relationshipsConsistently met and exceeded sales goalsPerformed administrative duties including filing, member folder maintenance, and data entry of client recordsTrained as a manager

Member, Student Union Activities BoardPlanned and organized varied campus events Publicized, promoted, and marketed events through social media, posters, and word of mouthResearched, assessed, and analyzed students interests thru surveys and pollsDelegate, National Association for Campus Activities Sept 2010Selected to attend convention on campus event planningAttended educational classes and workshops relating to membership marketing,Chair, Sandbox Carnival Spring 2011Conceptualized event themeCoordinated and collaborated with team to facilitate Graphically created promotional design for distributed items

Lake Buena Vista, Fl

Disney College Internship ProgramAnswered guests questions and provided directions in a way that embodied company valuesProvided suggestions to enhance guests experience Assist with maintaining a clean environmentParticipated in a Disney Exploration Series Class

Bachelor Of Arts (B.A.), Communication Arts With A Focus In Corporate

Activities and Societies: Student Union Activities Board, member National Association for Campus Activities Delegate

Bachelor Of Arts Degree, Communication Arts; Corporate Communication