Michelle Rundle Email and Phone Number

The Senior Manager of Client Services is a subject matter expert in all things market research project design and serves as a strategic partner, managing and executing research for some of our biggest client accounts.- Focus on Research Design, Execution, and Analysis by providing recommendations on methodology, scope, and design, executing projects from start to finish, and integrating findings from multiple data sources into an actionable report.- Ensure Client Management and Customer… Show more The Senior Manager of Client Services is a subject matter expert in all things market research project design and serves as a strategic partner, managing and executing research for some of our biggest client accounts.- Focus on Research Design, Execution, and Analysis by providing recommendations on methodology, scope, and design, executing projects from start to finish, and integrating findings from multiple data sources into an actionable report.- Ensure Client Management and Customer Satisfaction by maintaining a focus on research quality, building relationships, and strategically align client needs with expectations. - Provide Product and Technical Support with internal and external clients by maintaining expert knowledge of products, systems, and processes. Show less

Conducted research and provided insights on sales, trends, competitors, potential and existing customers, and campaigns by interpreting data, formulating reports, and producing substantial, actionable items.● Fostered a focus on customer experience through development of customer satisfaction initiative, including measurement and reporting, and guiding actionable projects to drive improvement in satisfaction, resulting in steady improvement of NPS and CSAT measurements.● Utilized Excel… Show more Conducted research and provided insights on sales, trends, competitors, potential and existing customers, and campaigns by interpreting data, formulating reports, and producing substantial, actionable items.● Fostered a focus on customer experience through development of customer satisfaction initiative, including measurement and reporting, and guiding actionable projects to drive improvement in satisfaction, resulting in steady improvement of NPS and CSAT measurements.● Utilized Excel to create standardized reporting, dashboards, and market reviews of sales and marketing activity, enabling market managers, supervisors, and executives to easily analyze market performances by day, week, month, quarter, and year.● Directed surveying of customer base both internally and through partners, including satisfaction, transactional, and product to help drive and support decision making. Show less

Taught “Consumer Behavior”, an advanced marketing course designed to provide students with knowledge of fundamentals of consumer behavior as well as understanding consumers as decision makers, the influence of culture on decision making, and impact of satisfaction on future decisions.

Worked with internal and external clients to coordinate feedback surveys and focus groups, market information research, and data analysis, as well as report presentation and recommendations, in support of company strategic planning and department goals. • Utilized online survey software systems to provide product support, testing, and validation surveys.• Worked with outside suppliers to coordinate qualitative testing and actionable reporting.• Provided market… Show more Worked with internal and external clients to coordinate feedback surveys and focus groups, market information research, and data analysis, as well as report presentation and recommendations, in support of company strategic planning and department goals. • Utilized online survey software systems to provide product support, testing, and validation surveys.• Worked with outside suppliers to coordinate qualitative testing and actionable reporting.• Provided market information and updated outlooks on quarterly, monthly, or as needed basis. • Accommodated special requests for data analysis and impact by utilizing SPSS and Excel. Show less

Lead technical resource on assigned client projects, coordinating and executing of all technical aspects of survey fielding through Confirmit Survey Authoring and data deliverables.● Ensured uniformity of surveys and reduced general errors by establishing templates in survey authoring.● Managed outsourcing of survey programming, effectively doubling team and improving processing time.● Improved training and onboarding with overhaul of process documentation system to be up-to-date… Show more Lead technical resource on assigned client projects, coordinating and executing of all technical aspects of survey fielding through Confirmit Survey Authoring and data deliverables.● Ensured uniformity of surveys and reduced general errors by establishing templates in survey authoring.● Managed outsourcing of survey programming, effectively doubling team and improving processing time.● Improved training and onboarding with overhaul of process documentation system to be up-to-date and thorough. Show less

Led university-wide course evaluation process of over 3,000 courses a year while providing accurate data, assisting with assessment activities, survey construction, and data reporting and analysis. ● Implemented the Scantron program for course evaluations and expanded to other surveys, increasing the ability of the office to conduct and complete surveys. ● Created a standardized report format for course evaluations, enabling comparison of data and reducing processing time… Show more Led university-wide course evaluation process of over 3,000 courses a year while providing accurate data, assisting with assessment activities, survey construction, and data reporting and analysis. ● Implemented the Scantron program for course evaluations and expanded to other surveys, increasing the ability of the office to conduct and complete surveys. ● Created a standardized report format for course evaluations, enabling comparison of data and reducing processing time. ● Assisted on special research and survey projects for the university and community, using SPSS to create in depth analysis and reporting. Show less