Dream Maker Award winner, served on team to develop agency-wide Disaster Preparedness Plan/Policies and more. General office operations, one-to-one customer service, purchasing, staff supervision and development, cross-functional team for development of open access system/coding. Developed S.O.P.’s for various aspects of business. Consulted on records management development. Train and assist Medical Records, Open Access and Clerical staff. Troubleshoot and maintain office equipment and supplies. Meet reporting deadlines. Mentoring of new ATL’s.

Retail positions ranging from cashier to department associate (maintain appearance of assigned department and respond to customer questions / requests)pricing and sale advertisement through signage. Customer service is the unifying theme and ranks above all duties. Merchandising.

Support for CEO; general office operations; inventory; maintenance of computers, network and office equipment; payroll; administration of benefits; maintenance of contracts; records management; train, monitor and advise coding & billing staff; manage credit and checking accounts; customer service; accounts payable/receivable. Assisted with CQL International Accreditation process through February of '09 when accrediation was achieved. Meeting with reviewers and making people feel comfortable during the sometimes grueling process. Fielded questions from reviewers about the company's finances and systems. Payroll - reduced accounting costs by taking on payroll responsibilities, managing garnishments, reporting new hires.  Improved staff morale through training, problem solving and support, reducing turnover and the loss of time and revenues associated with it. Acted as company representative in situations where CEO was barred, successfully negotiating for the agency and avoiding legal fees and court costs. Facilitating HIPAA approved communications within agency and between ours and other agencies. Trained myself on HIPAA policies and developed strategies and systems for compliance which are still in place protecting the health information of clients and protecting the company from fines and damage to reputation.  Maintenance of electronics, computers, network / security (sometimes by phone or email). If it had buttons and plugged into an electrical outlet, it was mine to maintain, repair and troubleshoot. Recognized the need for a way to break down revenues by source and service code and developed and maintained that information to be available to CEO demand.  Developed systems for various types of monitoring and retrieval of information. Collaborated with different divisions of the company to complete Cost Reporting and worked day and night for weeks to complete data entry and compile elements for the report and submit to the State Controller's Office.

Supervision of team setting pricing displays.

Framer, designer, sales, buyer.

Framing, design, sales, buyer.