Budget Management • Prepares and submits annual budgets for the department. Compliance • Ensures compliance in all aspects of the organization and leads by example. • Ensures objectives and timelines are achieved whilst complying with policy. People & Performance Management • Recruits, develops, manage, inspire and motivates employees ensuring the objectives of the team are achieved. Processes & Procedures • Creation, management, monitoring and implementation through written SOP’s, process flows, process mapping and process writing. Project Management • Supports and drives various projects in conjunction with regional teams and cross function collaboration. Research & Analysis • Strategically plan the future business outlook for clearance excellence, property management and network optimization. Technical Expertise • Good understanding of internal and external business environment specifically related to regulatory affairs and property markets. Verticals 1. Facilities • Responsible for both TNT & FedEx facilities for SSA countries • Facility lease negotiation and management for SSA countries • Capital planning & reporting 2. Clearance • Clearance integration, excellence, regulatory affairs & compliance monitoring• Staff modelling • Process & SOP writing and mapping 3. Line haul • Network and cost optimization (Commercial Line haul)

I was appointed in an acting position as the Gauteng Operations Manager where I managed two depots consisting of 80+ employees for 4 months whilst still managing the Process Improvement Department.Finance• Prepares and submits annual budgets for the department. • Manage the departments' P&L through regular reviews. Compliance • Ensures compliance in all aspects of the organization and leads by example. • Ensures objectives and timelines are achieved whilst complying with the policy. People & Performance Management • Recruits, develops, manages, inspire and motivates employees through open and effective communication. • Provide inspired leadership for the organization.• Help promote a company culture that encourages top performance and high morale.Technical Expertise• Make important policy, planning, and strategy decisions.• Develop, implement and review operational policies and procedures.• Identify and address problems and opportunities for the company.• Build alliances and partnerships with other organizations.Customer Service• Drive a customer-focused culture that aims to achieve customer satisfaction, loyalty, and retention.

Support Operations teams in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities.Provide technical and analytical support for process improvement initiatives.Develop process analysis and re-engineering to improve efficiency, lower costs and improve service delivery. Facilitate the design and implementation of new/improved process models and operational structures. Train and guide resources in process improvement techniques.Manage and lead the process team to achieve desired results.Assist in the development of new process capabilities.Perform project management, analytics, and measure to ensure milestones are met and deliverables achieved.Coordinate with various teams to analyze project results and performance.Ensure that the team works following the approved company operating policies, procedures, practices and methods.

• Create a positive team environment by setting and regularly reviewing the achievement of team goals and monitor clear individual objectives. • Facilitate meetings and communications with team & subcontractors regarding their weekly / quarterly / yearly performance as well as information regarding internal & external customer (dis)satisfaction. • Communicate daily service & KPI reports to all depots and relevant departments. • Ensure correct implementation of SQ structures, policies and processes. • Statistical analysis on failures. • Monitor on a weekly, monthly and quarterly basis the depot Operations Key Performance Indicators and take corrective actions when targets are not achieved. • Develops and implements contingency plans to overcome disruptions in the service delivered. • Work with cross-functional colleagues to ensure that all processes are consistently applied and refined to improve the customer experience. • Set-up of systems for transit times and locations for various depots with the correct service areas allocated and time durations (MSD, CDD & LRS). Managing of the service quality and communications department.

• Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and enquiries. • Minutes of meetings• Slides for weekly meetings on Power point • Purchase orders on SAP • Maintaining the Operations Director’s diary • Operate personal computer to compose and edit correspondence • Typing • Filing • Controlling leave and time sheets for the operations department • Creating & working on spreadsheets in excel • Ordering and distributing of uniforms for all branches • Ordering of stationary for all divisions of operations • Scheduling meetings and conference calls • Organizing travel arrangements • Planning and arranging teambuilding breakaways & functions • Petty cash