Michelle Ser Email & Phone Number

Taipei City, Taiwan

Taipei City, Taiwan

Offering cutting edge technology and business advice via business analysis reporting, data analytics and process overviews to drive change and success for products, services and businesses.Market research, process mapping, reports and dashboards (SAS, Tableau) to analyse and support results driven problem solving.- www.wasabisoftware.comAchievements:Helping clients eliminate old performance issues, scale their business according to demand so as to receive unprecedented amounts of orders and growth, launch new products and services, help clients mitigate risks, identify new opportunities and offer continuous value for their customers.

Taipei City, Taiwan

SME Gym located in Taipei, Taiwan.Responsibilities:- Business Development, Sales and Growth- Called upon since the business’ inception to devise the Business Plan, negotiate with potential investors, devise Budget, Sales Forecast and Targets, create and execute Marketing Plan and Strategies- Human Resource Management, Team Training and Development. - Process and system improvements to automate wherever possible, and ensure all employees run a tight ship of processes to deliver the best customer experience to each and every member and ensure no leads are missed.- Monthly Business and Financial Reviews conducted so that effective strategies can be executed ongoingly and the business will continue growing month by month.- Growing the culture of the team and gym community to be bright, positive and akin to family.Achievements: * Key role in growing the gym to 1000 members in 3 years.* Growing the team to 7 Full Time Staff and 6 Casual Employees.* Leading by example and instilling all the skills and expertise I previously developed as a Holistic Health Coach into the team with regular scheduled training and an Open Door Policy inviting all questions and discussions. Inspiring the team to continue learning and supporting each team member's growth and career paths.* Devised and implemented Covid 19 Contingency Plan in 2021, enabling the business to survive extended Lockdowns, reboot and reaccelerate in the aftermath. * Marketing Campaigns launched in March, April and May 2022 saw revenue increase by 30% per month consecutively. A great feat considering Taiwan reached peak of COVID cases during this period which greatly affected all local businesses.

Sydney, New South Wales, Australia

Holistic Health Coach combining Ancient Eastern Training philosophies with Modern Western Training Techniques to help clients eliminate physical pain and build a strong, relaxed and energised body.Achievements:* Accelerated career by quickly mastering a diverse number of modalities such as Personal Training, Yoga, Strength and Conditioning Training, Pilates, Tai Chi, MMA, Sports Massage and Dry Needling.* Built solid business within the first year with sales and customer retention continuously growing steadily year after year.* www.lovelifehealthandfitness.com

Sydney, New South Wales, Australia

1-Stop is an information communications technology (ICT) company providing specialist services to supply chain participants in the import and export of goods to and from Australian ports. Responsibilities:* Marketing new and existing 1-Stop products and services to the Australian and NZ Trade and Logistics industry. * Developing product & service enhancements.* Establishing and maintaining relationships with key accounts including freight forwarders, transport companies and shipping lines.Achievements:* Achieved 98% of Sales Budget in 2011, with Sales growth of 40% compared to 2010 Actuals.* Released first ever 1-Stop portal to the supply chain industry where they receive up-to-date tracking of shipments with live data provided by the stevedores.

London, England, United Kingdom

Chamonix-Mont-Blanc, Auvergne-Rhône-Alpes, France

Sydney, New South Wales, Australia

Maersk Line is one of the largest liner shipping companies in the world, and operates offices in over 125 countries worldwide Responsibilites:- Managing all imports and exports between the Pacific Islands and the rest of the world.- Setting tariffs and annual import / export budgets for the Pacific Islands trade as well as devising business development and strategy reports. - Analysis of performance against budget conducted weekly and monthly.- Managing relationships with Pacific Island agency offices located in Fiji, New Caledonia, Samoa and Tonga.

Shipping company specialising in sea freight between Australia and the rest of the world. Responsibilities:- Goal of meeting NSW import and export sales budget.- Providing quotations to freight forwarders and managing relationships with key accounts.

Master Of Business Analytics, High Distinction

Bachelor Of Business & Commerce, Double Major In Marketing And Operations Management