Michelle Smith

Michelle Smith Email and Phone Number

National Director Strategic Partnerships | Meme Lover | Laugh Bringer @ DISA Global Solutions, Inc.
houston, texas, united states
Michelle Smith's Location
Plano, Texas, United States, United States
Michelle Smith's Contact Details
About Michelle Smith

I have consistently demonstrated my ability to lead strategic initiatives, drive revenue growth, and cultivate robust client relationships in the background screening industry. My journey through diverse and complex roles has not only shaped my expertise but also fueled my passion for innovation and excellence.At the core of my professional ethos is the skill to forge and maintain strong relationships across various organizational levels, an asset vital for roles that pivot on stakeholder engagement. My broad expertise in regulatory compliance and strategic initiatives has equipped me to navigate and contribute to sectors demanding a nuanced understanding of industry-specific regulations and standards. I'm adept at developing scalable solutions and leveraging technology trends, making me a valuable asset in roles that require forward-thinking and innovation.My proficiency extends to identifying market opportunities and conducting comprehensive research, skills that are crucial for success in business development and market strategy. As a seasoned professional, I have a keen eye for financial evaluation and ensure strict adherence to regulatory requirements, making me well-suited for management roles that encompass fiscal and legal responsibilities.I excel in managing complex projects and optimizing processes, skills that are highly relevant in roles focused on project management and operational efficiency. My proven ability in consultative sales and enhancing customer success underscores my competence in client-facing and business development roles. Additionally, my proficiency in both oral and written communication, coupled with experience in developing training programs, positions me as an ideal candidate for roles in corporate training and communications.

Michelle Smith's Current Company Details
DISA Global Solutions, Inc.

Disa Global Solutions, Inc.

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National Director Strategic Partnerships | Meme Lover | Laugh Bringer
houston, texas, united states
Website:
disa.com
Employees:
399
Michelle Smith Work Experience Details
  • Disa Global Solutions, Inc.
    National Director Strategic Partnerships
    Disa Global Solutions, Inc. Apr 2024 - Present
    Houston, Texas, United States
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  • Cisive
    Sr Director, Product Management
    Cisive Jul 2021 - Jan 2024
    Dallas, Texas, United States
    During my tenure as Sr. Director at Cisive, I functioned as the principal subject matter expert across various platforms, including design, content, data, identity services, and analytics. My role was integral in ensuring seamless integration within the broader Cisive ecosystem. I was deeply involved in monitoring the competitive landscape, staying ahead of evolving technology trends and regulatory changes to inform strategic decision-making. I led the development of scalable technical solutions in collaboration with other solution teams, where I carefully assessed risks, trade-offs, and dependencies. In my role, I served as a consultative partner and trusted advisor, guiding the ideation and implementation of new features for innovative applications. My efforts included documenting and promoting cutting-edge use cases and best practices in enterprise-level global, real-time, and omni-channel solution architectures. I played a pivotal role in collaborating with the IT department to support key projects, ensuring alignment with client and end-user needs.Key accomplishments included leading the completion of four PMO-level product projects, managing a high-performing team of 7 Product Managers, and overseeing the development of over 15 diverse product lines. I initiated UI/UX compliance solutions that significantly elevated the product user experience, expanded product enablement tools, and fostered a culture of excellence and innovation within the team.
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  • Cisive
    Director, Solution Management At Cisive
    Cisive Dec 2020 - Jul 2021
    Dallas, Texas, United States
    In my role as Director of Solution Management, I led the identification of new market opportunities and customer segments, focusing on evolving product demand and service needs. My responsibilities included executing in-depth market research, sales forecasting, and pricing research and analysis. I stayed ahead of market trends and developments, identifying emerging needs for new products and services, and made strategic recommendations to leadership. My role was crucial in the financial analysis of product development, ensuring fiscal responsibility and profitability. I also played a key role in the development of new products, aligning with market needs and company goals, and designed training programs on marketing strategies. My contributions to promotional activities and trade shows elevated our brand presence and market reach.Notable achievements in this role included implementing a PMO-level framework, developing and launching a key product for the Financial Services vertical, and implementing over 15 product enhancements for assigned product lines.
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  • First Advantage
    Sr. Strategic Solutions Engineer
    First Advantage Apr 2015 - Dec 2020
    Dallas/Fort Worth Area
    At First Advantage, as a Sr. Strategic Solutions Engineer, I led product positioning, discovery, and process flow development for strategic sales verticals and Customer Success teams. Acting as the subject matter expert across all service offerings, I aided account management teams in upselling within the existing client base. I specialized in reengineering customer screening programs and managing integrations for ATS, HRIS, and HCM systems. Crafting detailed customer-facing Statements of Work for new sales and upsell initiatives, I ensured precise implementation aligned with client needs. My role as a Global SME supported large-scale global sales and upsell efforts, focusing on discovery, product positioning, and compliance.Key achievements included resolving critical issues in strategic client programs, generating new revenue of $500k annually, and collaborating with internal stakeholders to drive system and operational efficiencies.
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  • First Advantage
    Director Of Strategic Accounts
    First Advantage Nov 2011 - Apr 2015
    Dallas, Tx
    As the Director of Strategic Accounts, I spearheaded strategic account management for Fortune 100 and nonprofit clients, focusing on revenue growth and profitability. I cultivated high-level C-suite relationships, serving as a trusted advisor and strategic partner. My role involved managing comprehensive client relationships, identifying cross-sell and upsell opportunities, and providing consultative services to enhance client engagement and satisfaction. I led a team of client advocate representatives, ensuring cohesive support and advocacy for each client. Regular business meetings with clients were a key part of my role, discussing key metrics, product enhancements, and legislative updates.In this role, I managed a strategic account portfolio valued at $10 million and cultivated upsell opportunities that resulted in an additional $1 million in annual new revenue. I was also honored with the prestigious President's Club award in 2012 for exceptional performance and revenue generation.
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Michelle Smith Skills

Customer Service Program Management Training Account Management Microsoft Office Management Process Improvement Leadership Sales Salesforce.com Microsoft Excel Cross Functional Team Leadership Powerpoint Problem Analysis Business Development Telephone Skills Strategy Sales Operations Crm Excel Customer Presentations Phone Skills Customer Relations

Michelle Smith Education Details

Frequently Asked Questions about Michelle Smith

What company does Michelle Smith work for?

Michelle Smith works for Disa Global Solutions, Inc.

What is Michelle Smith's role at the current company?

Michelle Smith's current role is National Director Strategic Partnerships | Meme Lover | Laugh Bringer.

What is Michelle Smith's email address?

Michelle Smith's email address is mi****@****adv.com

What is Michelle Smith's direct phone number?

Michelle Smith's direct phone number is +121428*****

What schools did Michelle Smith attend?

Michelle Smith attended Letourneau University.

What are some of Michelle Smith's interests?

Michelle Smith has interest in Politics, Children.

What skills is Michelle Smith known for?

Michelle Smith has skills like Customer Service, Program Management, Training, Account Management, Microsoft Office, Management, Process Improvement, Leadership, Sales, Salesforce.com, Microsoft Excel, Cross Functional Team Leadership.

Who are Michelle Smith's colleagues?

Michelle Smith's colleagues are Kelly Eble, Eden Scott, Ian Harper, Chianti Thomas, Iain Rice, Ada Steeb, Bianca C..

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