Michelle Smith Email & Phone Number

Houston, Texas, United States

Dallas, Texas, United States

During my tenure as Sr. Director at Cisive, I functioned as the principal subject matter expert across various platforms, including design, content, data, identity services, and analytics. My role was integral in ensuring seamless integration within the broader Cisive ecosystem. I was deeply involved in monitoring the competitive landscape, staying ahead of evolving technology trends and regulatory changes to inform strategic decision-making. I led the development of scalable technical solutions in collaboration with other solution teams, where I carefully assessed risks, trade-offs, and dependencies. In my role, I served as a consultative partner and trusted advisor, guiding the ideation and implementation of new features for innovative applications. My efforts included documenting and promoting cutting-edge use cases and best practices in enterprise-level global, real-time, and omni-channel solution architectures. I played a pivotal role in collaborating with the IT department to support key projects, ensuring alignment with client and end-user needs.Key accomplishments included leading the completion of four PMO-level product projects, managing a high-performing team of 7 Product Managers, and overseeing the development of over 15 diverse product lines. I initiated UI/UX compliance solutions that significantly elevated the product user experience, expanded product enablement tools, and fostered a culture of excellence and innovation within the team.

Dallas, Texas, United States

In my role as Director of Solution Management, I led the identification of new market opportunities and customer segments, focusing on evolving product demand and service needs. My responsibilities included executing in-depth market research, sales forecasting, and pricing research and analysis. I stayed ahead of market trends and developments, identifying emerging needs for new products and services, and made strategic recommendations to leadership. My role was crucial in the financial analysis of product development, ensuring fiscal responsibility and profitability. I also played a key role in the development of new products, aligning with market needs and company goals, and designed training programs on marketing strategies. My contributions to promotional activities and trade shows elevated our brand presence and market reach.Notable achievements in this role included implementing a PMO-level framework, developing and launching a key product for the Financial Services vertical, and implementing over 15 product enhancements for assigned product lines.

Dallas/Fort Worth Area

At First Advantage, as a Sr. Strategic Solutions Engineer, I led product positioning, discovery, and process flow development for strategic sales verticals and Customer Success teams. Acting as the subject matter expert across all service offerings, I aided account management teams in upselling within the existing client base. I specialized in reengineering customer screening programs and managing integrations for ATS, HRIS, and HCM systems. Crafting detailed customer-facing Statements of Work for new sales and upsell initiatives, I ensured precise implementation aligned with client needs. My role as a Global SME supported large-scale global sales and upsell efforts, focusing on discovery, product positioning, and compliance.Key achievements included resolving critical issues in strategic client programs, generating new revenue of $500k annually, and collaborating with internal stakeholders to drive system and operational efficiencies.

Dallas, Tx

As the Director of Strategic Accounts, I spearheaded strategic account management for Fortune 100 and nonprofit clients, focusing on revenue growth and profitability. I cultivated high-level C-suite relationships, serving as a trusted advisor and strategic partner. My role involved managing comprehensive client relationships, identifying cross-sell and upsell opportunities, and providing consultative services to enhance client engagement and satisfaction. I led a team of client advocate representatives, ensuring cohesive support and advocacy for each client. Regular business meetings with clients were a key part of my role, discussing key metrics, product enhancements, and legislative updates.In this role, I managed a strategic account portfolio valued at $10 million and cultivated upsell opportunities that resulted in an additional $1 million in annual new revenue. I was also honored with the prestigious President's Club award in 2012 for exceptional performance and revenue generation.