Michelle Taboada Email & Phone Number

Passionate about driving exceptional customer experiences and optimizing service processes, I am a bilingual (English) professional with over 20 years of experience in multinational companies. With a strong background in managing service processes and coaching techniques, I am seeking a challenging position as a Customer Success Associate or Credential Coordinator.As a proactive and analytical leader, I thrive in roles where I can lead internal and external service processes to benefit the company. I possess a track record of making sound decisions, setting and achieving objectives, and motivating teams to deliver outstanding results.During my tenure at McKinsey & Company as a Credential Coordinator, I successfully supported and assisted credential owners, ensuring certifications were effectively managed in both the 'Credly' system and the firm's internal systems. My ability to address user concerns, continuously review statistics, and make executive decisions played a pivotal role in achieving operational goals. I was recognized for my achievements in credential operations management.Prior to this, as an Executive Administrator at McKinsey & Company, I demonstrated exceptional coordination and management skills in handling schedules, travel arrangements, expenses, and meetings for the managerial level. Colleagues appreciated my optimism and support, which led to my selection as a Credential Coordinator due to outstanding performance.My diverse experience also includes serving as a Luxury Property Specialist at Costa Rica Sotheby's International, where I guided clients through high-end property transactions. With a solid educational background, including a Bachelor's Degree in Computer Science and a Finance Technician certification, I possess a unique blend of technical expertise and business acumen.If you are seeking a Customer Success Associate or Credential Coordinator who can drive customer satisfaction, optimize processes, and achieve operational excellence, let's connect and explore how I can contribute to your organization's success