With 23 years of experience as an emergency ambulance dispatcher, I specialise in coordinating urgent responses to medical emergencies with precision and care. My role involves accessing emergency calls, dispatching ambulances, and ensuring effective communication between medical personnel and the public. • Efficiently manage high-volume emergency calls, prioritising responses based on urgency, specialist skills requirement, and available resources. • Maintain calm and clear communication during critical situations, providing reassurance and support in distressing situations. • Collaborate closely with colleagues, paramedics, and hospitals to coordinate patient transport and ensure seamless care transitions. • Utilise advanced dispatch software and communication systems to track units and manage response times effectively. • Provide training and mentorship to new dispatchers and assistants, sharing knowledge and best practices in emergency management.I thrive in dynamic environments where quick thinking and teamwork are essential, and I am dedicated to ensuring the highest standards of emergency response and patient care.

As the owner of A Novel Place Bookshop, I have overseen all aspects of running a small online bookstore, specialising in handpicked literary selections for adult readers. My responsibilities include curating a unique inventory of books, managing the e-commerce platform, and ensuring exceptional customer experiences. • Curated and managed an online inventory of niche literary selections, focusing on providing personalised recommendations. • Handled all aspects of customer service, from inquiries to post-sale support, building strong relationships with repeat customers. • Managed the bookshop’s social media presence, engaging followers with insightful literary content and marketing promotions. • Developed skills in problem-solving, multitasking, and self-management in a dynamic, customer-facing environment.I am passionate about books, customer engagement, and building a community of readers through thoughtful recommendations.