Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.Identify customer needs to ensure the customer is provided complete and accurate information.Process required transactions via mainframe or web-based applications.Submit research requests in a concise yet accurate manner.Maintain a thorough knowledge of the company and client programs, policies, and technology.Communicate effectively in a warm and empathetic manner.Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.Provide support to other positions/operations in cases during heavy workloads or absences.

Prioritized and completed a wide range of tasks during shiftsAssist fellow associates as needed throughout the storeWorked collaboratively in a team environmentKept work areas clean and neat at all timesAssisted customers in finding items on the sales floorProvided excellent customer service at all timesAcknowledge and greet customers with a smile