Michelle Torres Email & Phone Number

Houston, Texas Area

Accountability for sales figures at all points of sale within region Leads and develops store specific sales plans and point of sale strategies that meet brand standards.Evaluation of brand merchandising to ensure brand is represented at the highest levels Establish relationships and communicate regularly with retail partner management team to discuss brand performance and initiatives to surpass sales objectives Provides store and employee training on key selling and service skills that will lead to achievement of sales plan Follow company budget parameters and careful use of company resources to achieve end goals Territory development. Expanded into new markets. Built a broad, diversified and loyal customer base.

Houston, Texas

Archive store sales goals Enforce company policiesRecruit, retain and develop high performing and diverse team Provide on-going training and development for store team Execute effectively visual directives, educational selling tools and customer service standards Execute store events and product launches

Houston, Texas Area

Accountability for sales figures at all points of sale within region Leads and develops store specific sales plans and point of sale strategies that meet brand standards.Evaluation of brand merchandising to ensure brand is represented at the highest levels Establish relationships and communicate regularly with retail partner management team to discuss brand performance and initiatives to surpass sales objectives Provides counter training on key selling and service skills that will lead to achievement of sales plan Follow company budget parameters and careful use of company resources to achieve end goals Territory development. Expanded into new markets. Built a broad, diversified and loyal customer base.

Allocate sales plan to beauty advisors on a daily basis. Analyze sales and develop a plan with staff/vendors/and sales manager.Merchandise and ensure visuals are to vendor/store standards.Coach beauty advisors on raising their sales goal and sales per hour.Territory development.Expanded into new markets.Built a broad, diversified and loyal customer base.

Communicate with customers to clarify what look is required.Demonstrate and suggest products to fit the customer’s needs.Consistently maintain a positive attitude and enjoy helping people.Restock inventory.Cooperated with co-workers to exhibit teamwork and efficiency in all areas.Assist management with opening and closing procedures, and cash handling.Resolve client issuesCommunicate stock opportunities to the buyerCommunicate all corporate policies and procedures to staff.Assist in planning events and seminars.

Managed over ninety employees which included all Front of House employees i.e... Servers, Bartenders, Hostess, and Bussers.Accountable for budgeting, cost control, payroll, and full profit and loss.Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.Recruited, hired, supervised, scheduled, and motivated staff.Trained service staff to enhance customer service and increase profits through suggestive selling.

Managed eighty eight employees including servers, cooks, host/hostesses, trainers and bartenders. Trained service staff to enhance customer service and increase profits through suggestive selling.Trained employees in food preparation and quality service.Maintained expenses below budget through accurate planning, waste reduction, improved purchasing procedures, and cost-effective operating procedures.Led community involvement, advertising, and active P.R. campaigns to increase business.Dealt with customer relations at all levels to ensure customer fulfillment.Restock inventory.

Provide customers with great hospitality, quality food, and excellent service.Cooperated with co-workers to exhibit teamwork and efficiency in all areas.Attend to customers in the bar area and provide the necessary assistance to other staff members pertaining to service of alcoholic and non-alcoholic beverages.

Second-in-command of staff-administered duties to team members.Responsible for opening and closing the store and account for all daily income.Attended to customers, placed special orders, and answered any consumers’ questions pertaining to company services.In charge of visual marketing and inventory.