• Facilitate property transactions:Connecting buyers and sellers within the real estate market. Engage with clients to understand their needs and preferences. Craft compelling property listings tailored to attract potential buyers. Utilize analytical tools to analyse market trends for informed decision-making. Skilfully negotiate deals to achieve mutually beneficial agreements. • Rental management:Utilize platforms like PayProp for streamlined rental processes. Issue invoices and ensure financial accuracy. Maintain meticulous records and balance books. Red Rabbit system used for maintenance tracking and inspections. Offer exceptional customer service. • Engaging leads and customers: Actively pursuing leads to expand client base. Fostering lasting relationships built on trust and professionalism, provide tailored solutions and expert guidance to clients. Prioritize customer satisfaction throughout the transaction process.

• Reviewing 3-6 month sales projections:Regularly examining the sales projections for upcoming months. This included analyzing historical date, current market trends, and relevant factors that could impact sales. By reviewing these projections, I was able to detect any challenges and opportunities to meet sales targets. • Liaising daily with internal sales and divisional managers: Discussing ongoing sales activities, addressing any issues or concerns, providing guidance and support. • Managing portfolio data: Maintain accurate records of sales transactions and customer information. Utilizing tools such as CRM software• Tracking sales on CRM: Track sales progress, monitor pipeline activity, and generate reports on key performance metrics. Identify areas for improvement, allocate resources effectively and drive sales growth. • Coordinate with the sales team for successful Sales: Work closely with the sales team to develop and execute sales strategies and address sales team concerns. • Sharing progress stats with company Director and wider team: Compile and present progress reports, sales forecasts and performance metrics to the director and team. Communicating insights, highlighting achievements and discussing strategies for overcoming challenges or improving results.

• Customer service: Ensuring a smooth and pleasant experience for passengers while maintaining safety standards. Responding promptly to passenger requests. Addressing passengers needs pro-actively, demonstrating attentiveness and empathy. Handling special requests with professionalism and discretion, ensuring all passengers are well cared for.• Leadership and support:Leading the crew by example, fostering a collaborative and positive work environment. Providing guidance and support to junior crew members, particular during challenging situations or emergencies. Delegate tasks effectively to ensure efficient operations. Mediating conflicts or issues among crew members and promoting teamwork.• Safety and compliance: Conducting pre-flight safety briefings and demonstrations. Monitoring cabin conditions and passenger behaviour throughout the flights, addressing safety concerns promptly. Collaborating with the cockpit crew to ensure seamless coordination during flights. Participate in regular training sessions and drills to maintain proficiency in emergency procedures. • Continuous improvement:Soliciting feedback from passengers and crew members to identify areas of improvement in service delivery. Collaborating with the airline’s management team to implement improvements to enhance the overall passenger experience. Charter Operations for the United Nations – Somalia and Kenya(May 2016)Ensuring strict adherence to security protocols and procedures. Providing personalized service to UN delegates, diplomats and other personnel. Facilitate smooth boarding and disembarkation processes. Maintaining flexibility and adaptability in the nature of the mission and activities in the region. Acting as a cultural ambassador, fostering goodwill and positive relations between the airline and United Nations as well as local authorities and communities in Kenya and Somalia.