2 Years - Urban location• Built, managed, and developed team of 20+ employees to carry out store operations.• Led team to maintain store ranking in top 3 in operational quality and top 2 in revenue in district out of district of 12 stores. • Grew loyal and satisfied customer base at an urban location.• Planned and executed collaborative staff meetings to gain buy-in and align team to achieve store and corporate goals.• Trained and evaluated management trainees for entire… Show more 2 Years - Urban location• Built, managed, and developed team of 20+ employees to carry out store operations.• Led team to maintain store ranking in top 3 in operational quality and top 2 in revenue in district out of district of 12 stores. • Grew loyal and satisfied customer base at an urban location.• Planned and executed collaborative staff meetings to gain buy-in and align team to achieve store and corporate goals.• Trained and evaluated management trainees for entire district.• Managed remodeling of 2 stores and assisted in remodeling 10+ stores.• Converted newly acquired store from Errol’s to Blockbuster; directed change management process relating to HR, operations, and facilities.• Conducted monthly, full-store inventories twice each month, always staying below budget in shrink.• Assisted in opening many new Cleveland-area stores.• Maintained clean and organized store appearance always ranking in district top 3.• Managed store operations to stay under budget on expenses while significantly exceeding revenue targets, 100% of the time. Show less

16 years•Coordinated program management/communication between regional office & 200 stores distributed over 16 districts distributed throughout OH, NY, WV, & PA. •Adopted new corporate policies & procedures to serve as expert/consultant to entire region of up to 1500 employees. •Directed field personnel in resolution of customer issues to ensure customer satisfaction.•Maintained & utilized computer-based reporting systems to track regional, district, & store performance &… Show more 16 years•Coordinated program management/communication between regional office & 200 stores distributed over 16 districts distributed throughout OH, NY, WV, & PA. •Adopted new corporate policies & procedures to serve as expert/consultant to entire region of up to 1500 employees. •Directed field personnel in resolution of customer issues to ensure customer satisfaction.•Maintained & utilized computer-based reporting systems to track regional, district, & store performance & accomplishments. Established regional directory, corporate travel database, tracked competitor openings/closings. •Utilized HR Database, Financial Reporting / Unit Sales database, LP Data Base to gather information for spreadsheets w/desired information (change in operating hours,product ordering, number of store terminals).•Fostered collaborative relationships w/corporate departmental offices to expedite needed services & processes to make regional operations more effective. •Trained & mentored four new employees to prepare them as Regional Assistants for other regions.•Monitored validity of field expenses & completed & filed expense reports for RDO & support staff. Supported HR & Loss Prevention departments in managing confidential information & activities.•Created Microsoft PowerPoint presentations for Regional Director to track revenue, sales, credits, mystery shops, upcoming promotions, complaints, HR issues/news, LP issues/news. •Planned/organized staff review & training meetings for up to 200 attendees. •Oriented new region/district employees & got them car, cell phone, laptop, etc. Enabled them to do their jobs effectively by teaching them to use tools (databases, expense reporting, corporate resources, etc.) Troubleshot facilities’ issues across entire region & acted as liaison/advocate to corporate facilities org, to facilitate quick responses/issue resolutions to keep the business running. •Approved & processed all requests for tuition reimbursement benefits. Show less