Michelle White, Mba Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio Metropolitan Area

Columbus, Ohio Area

Primary Focus: Customer Experience and Associate EducationLed customer centric projects to drive productivity and sales growth in 850 Victoria’s Secret and PINK stores. Team was made up of 8 direct and 18 indirect reports including 5 Directors, 2 Senior Managers, and 1 Administrative Assistant.• Developed and executed strategies significantly contributing to Victoria’s Secret & Co. operating income.• Created the Victoria’s Secret Operating Platform, a standardized set of tools and processes, to reduce variability in execution and build store leader skills.• Led field education for 25K store associates and 5K store leaders including onboarding, product knowledge, and sales conferences. • Coached and inspired store operations and field leadership teams. Mentored leaders across the business.• Led cross-functional projects including mobile registers, fitting room technology, credit card programs and an associate feedback forum.

Columbus, Ohio Area

Enabled sales growth and drove operational efficiency through effective labor management and use of technology in North American stores. Coached and developed a high performing team of 10 direct and indirect reports including Director and Manager level.• Built field operational capability by collaborating with corporate technology leaders and vendor partners to design and develop solutions to support the associate and customer experience.

Columbus, Ohio Area

Streamlined workforce management processes and developed tools to assess and inspect staffing, scheduling and payroll management effectiveness. • Enhanced field and store leader capabilities through group training sessions and one on one schedule review process.

Columbus, Ohio Area

Designed and delivered relevant, best in class store technology improvements. Partnered with all levels of brand leadership to educate and influence decision making. Led a matrixed team of 10 direct and indirect reports including managers, business analysts and developers.• Facilitated design, testing, business process, and implementation of software platforms to optimize store operations for L Brands (POS – 3,600 stores, 60K+ associates: Workforce Management – 4,500 stores, 90K+ associates).

Columbus, Ohio Area

Supported the creation of the Limited Brands Operating System for stores and led the field feedback process. Developed and facilitated District Manager in Training (DMIT) and onboarding courses. • Created consistent tools and educational content to train store leaders (used in 4500 stores across 5 brands)

Columbus, Ohio Area

Achieved consistent sales and profit growth. Managed 2 markets consisting of 10-12 stores with annual sales volume of $30-40M each. • Built a center of excellence in the Columbus market including a training hub for leadership, visual presentation and recruiting awards, and consistent top third performance to sales plan.

Cincinnati, Ohio Area

Delivered strong sales results throughout a progression of store assignments that grew in both store volume and complexity. Motivated team to achieve high standards and grow customer base. • Developed management team competencies through training, education, and experiences resulting in the promotion of 5 Assistant Managers to Store Managers.

Master Of Business Administration - Mba, Executive Coaching

Activities and Societies: Central Ohio Coaches Association

Bachelor Of Science - Bs, Human Resources Management And Services

Activities and Societies: Alpha Omicron Pi, National Panhellenic Association, Miami Marlins Synchronized Swim TeamCum Laude honors.