Michelle Wright Email & Phone Number

Jacksonville, Florida

Jacksonville, Florida Area

Using RQM, created and executed test plans/cases for manual testing of a newly designed integrated web application in the Mortgage industry. Worked closely with developers and business analysts in streamlining business requirements and verifying functionality of the application. Created Test Cases for use in automated scripts to execute smoke and regression testing. Created SQL queries for backend testing. Maintained defect tracking and reporting using TFS. Performed team lead role, training, and other QA tasks upon request. Performed monthly server patching connectivity testing and support. Provided technical support to the client UAT team when needed. Participated in weekly triage meetings to prioritize code fixes and testing schedules.

Alpharetta, Ga

Lead QA Analyst on several large initiatives. Created and executed test plans/cases for manual and automated testing. Provided production support. Created and executed SQL queries. Maintained defect tracking and reporting using Test Director. MQC administrator, created and maintained user accounts/groups, and customized defect tracking forms within MQC using VB Script. Develop, debug, maintain and execute automated test scripts using Quick Test Pro. Provided test estimates to the BA's. Systems Analyst (2009 - 2010), performed requirements analysis, created Functional Specifications, generated Process Flow Diagrams, and Sequence Diagrams for wireframes.

Responsible for ensuring that various projects meet specified customer requirements. Create and execute test plans & test cases for unit, integration, and parallel testing as needed. Participate in Software QA Process Improvement Planning and Peer Reviews. Ensure that all software-testing processes meet CMM Level 3 standards. As QA Engineer, performed quality-related reviews, surveillance, audits, and quality assurance engineering activities. In addition, assisted with verification of activities required to assure compliance with the provisions of the Company’s QA program. Provided documented evidence regarding adequacy of quality assurance program implementation.

Created and executed test plans/cases, created SQL queries, executed automated test scripts using Winrunner, maintained defect tracking and reporting in Test Director, Lead QA representative on several large initiatives. Performed system, regression and integration testing, as well as back-end and batch process testing. QA representative at the call center during software releases providing hands on technical assistance for end users.

Managed all administrative functions for the Atlanta office. Developed and Maintained project websites and documentation using MS Access and HTML. Created a MS Access database used for tracking human resources available in the Atlanta office. Developed and edited the following business documents: Business Proposals, Technical Training Manuals, and Test Plans/Cases. Performed System testing and User Acceptance tests.

Managed contract technical staff at the client location, documented standard office procedures, performed all functions of Human Resources including interviews, new hire orientations, performance reviews, process workers comp and unemployment claims, helped establish processes in compliance with ISO 9000 standards.

B.B.A, Business Management

Activities and Societies: Alpha Delta Pi Sorority, Little Sisters of Sigma Chi

Diploma, Computer Programming

Related Formal Training – 2001 through 2006 VBScript - Elements, Arrays, Procedures, and Program Flow VBScript – Functions, Core Objects.