Michelle Dean Email & Phone Number

Fullerton, Ca

Fullerton, Ca

As one of the original staff members helped to launch magazine. Duties included marketing, promotions, and event planning in addition to writing and editing functions. * Revised stories for clarity, spelling and grammar as required* Conducted and wrote interviews with musicians, artists and actors* Wrote reviews of various shows, events and retail establishments* Checked content for factual inaccuracies

Fullerton, Ca

The main focus on the job is to provide excellent customer service to brides and their bridal parties as they shop for their wedding. It is an exciting, yet stressful time for them so I try to make the experience as relaxing as possible. In addition to helping brides and their bridal party select their gown and accessories I also engage in utilizing my other skills from office work and writing. The main focus is on customer service but there are many things that go on behind the scenes to… Show more The main focus on the job is to provide excellent customer service to brides and their bridal parties as they shop for their wedding. It is an exciting, yet stressful time for them so I try to make the experience as relaxing as possible. In addition to helping brides and their bridal party select their gown and accessories I also engage in utilizing my other skills from office work and writing. The main focus is on customer service but there are many things that go on behind the scenes to make things happen, such as office duties, marketing and promotion. Show less

As part of an independent music magazine reviewed stories and reviews for correct grammar and spelling.* Reviewed articles for correct grammar, spelling and clarity.

Strong track record of competency in an office environment with main focus in the mortgage industry. Key competencies include:* Reviewing, analyzing, approving and underwriting loans and products in compliance with company, government and industry guidelines* Analyzing financial statements, credit reports, and applicable ratios in compliance with guidelines * Ensuring accuracy and completeness for each transaction* Creating reports to summarize loan dispositions*… Show more Strong track record of competency in an office environment with main focus in the mortgage industry. Key competencies include:* Reviewing, analyzing, approving and underwriting loans and products in compliance with company, government and industry guidelines* Analyzing financial statements, credit reports, and applicable ratios in compliance with guidelines * Ensuring accuracy and completeness for each transaction* Creating reports to summarize loan dispositions* Investigating files to ensure fraud has not occurred* Re-negotiating loans for the benefit of both the consumer and business as required* Writing articles and training materials as required Show less

Began employment as a receptionist with subsequent promotions to loan processor, underwriter, IT Compliance Support & Testing and Loan Production Support Manager. Consistently demonstrated knowledge of corporate guidelines and procedures and implemented them in daily work load.; on creation, design, implementation and support of Automated Underwriting program and pre-qualification tools which reduced labor cost and improved time frame on loan approvals and submissions from twenty four… Show more Began employment as a receptionist with subsequent promotions to loan processor, underwriter, IT Compliance Support & Testing and Loan Production Support Manager. Consistently demonstrated knowledge of corporate guidelines and procedures and implemented them in daily work load.; on creation, design, implementation and support of Automated Underwriting program and pre-qualification tools which reduced labor cost and improved time frame on loan approvals and submissions from twenty four hours to fifteen minutes.* Managed a customer service team that provided user assistance to internal and external users of Automated Underwriting and also tested functionality of Automated Underwriting program providing resolution of issues within twenty four hours. * Created training material for internal & external users for Automated Underwriting program. * Led teams of internal users for feedback on new LOS developments, analyzed test results and provided reports to Internal Technology Dept.Internal Technology Compliance Support & Testing (2004-2005) * Created training material for Empower (loan operating system) upgrades for internal users * Tested new upgrades for loan operating system for compliance with guidelines and company procedures and to ensure accuracy.Underwriting (2000-2004) * Reviewed loan packages and issued conditional loan decisions based on company guidelines * Analyzed income documentation and calculated debt ratio to determine borrower's ability to make loan payments * Evaluated credit report for assessing if borrower was a good candidate for loan approval per company guidelines. * Maintained knowledge of company guidelines, policies and procedures. Show less

Associate Of Arts, Liberal Arts

Certificate, Underwriting & Loan Processing