Michelle Mcleod Email & Phone Number

Ottawa, Ontario, Canada

Kanata, Ontario, Canada

Ottawa, Canada Area

Greater San Diego Area

DJO Global Vista, CA Service Desk Analyst\Technical Support 4 Provide day to day hardware and software support ; installation/configuration/connectivity, troubleshooting of remote connectivity, messaging apps, workstations, and mobile devices laptops, iphones, ipads, macs and all associated infrastructure in ITIL environment • Perform LAN security duties such as Access Authorization and On-boarding and Off-boarding processes; application account terminations; Audit accounts; work… Show more DJO Global Vista, CA Service Desk Analyst\Technical Support 4 Provide day to day hardware and software support ; installation/configuration/connectivity, troubleshooting of remote connectivity, messaging apps, workstations, and mobile devices laptops, iphones, ipads, macs and all associated infrastructure in ITIL environment • Perform LAN security duties such as Access Authorization and On-boarding and Off-boarding processes; application account terminations; Audit accounts; work with external auditors; Ensure compliance to IT security policy• Imaging, deploying, diagnosing, repairing laptops and desktops; Evaluating new software; preparing, updating and improving existing work flows and associated documentation• Develop, test and document IT and support procedures, and work to automate and improve these procedures while ensuring compliance to IT, HIPPA and company policies • Coordinate projects such as new hardware rollouts including management of outsourced resources• Provide support analysis on multiple systems; assist with developers and network engineers to bring critical systems back online• Produce knowledge articles to improve resolution time and reduce customer downtime • Analysis of departmental hardware and software needs; IT Equipment Procurement Show less

Greater San Diego Area

Technical Support Specialist 3 (2008-2012)• Provide training and mentoring to junior IT personel, consultants and co op students. Created and maintained informational documents• Adept at articulating technical concepts to users of varying technical understanding• Perform and\or monitor all Corporate Data and telecom backups world wide• Ability to work in service oriented environment with frequent interruptions, changing priorities and deadlines

Greater San Diego Area

Technical Support Specialist 2 • Monitor global system performance to maintain high system availability. Participate in problem resolution teams to determine root causes and eliminate issues. • Researched, conducted in depth evaluations, planned and deployed new software products. Supported internal and external trials users resolving and documenting problems.• Manage inventory of deployed hardware and implemented software and associated licenses company-wide; Monitor hardware… Show more Technical Support Specialist 2 • Monitor global system performance to maintain high system availability. Participate in problem resolution teams to determine root causes and eliminate issues. • Researched, conducted in depth evaluations, planned and deployed new software products. Supported internal and external trials users resolving and documenting problems.• Manage inventory of deployed hardware and implemented software and associated licenses company-wide; Monitor hardware supply of IT equipment (laptops and desktops) ensuring that new hire and loaner equipment is prepared and available; Procure any needed hardware• Strong abilities in relationship and change management Show less

Greater San Diego Area

Technology Integration Group (TIG) San Diego, CA Computer Systems Analyst • Day to day technical support for local and remote users• Monitor sites world wide - Identifying, troubleshooting and resolving network, application or server issues and escalating as needed • Establish and maintain network users, user environment, directories and security; local and global security groups and related user permissions

Kanata

Ottawa, Canada Area

Kanata

Business Information Systems, Information Technology

Education record