Michelle Arrick Email & Phone Number

Denver, Co, Us

Erie, Colorado, United States

With over 10 years of IT experience I lead teams to success. With active coaching opportunities and a servant-leader philosophy I assist teams in successful delivery of high quality products. I am passionate about building client and product delivery team transparency, driving relentless improvement, providing useful stakeholder communication and escalating impediments as needed and I make sure that we have a little fun along the way in doing so.

Fort Collins, Colorado, United States

Fort Collins, Colorado, United States

United States

Successful conversion from Waterfall to Agile methodology with Markit Research Manager Products development and leadership teamsLed the conversion of SBM tickets for current projects over to JIRASet up and administered the Jira board(s) and project(s) for the suite of Markit Research Manager products Scrum Master responsibility over all agile ceremonies with the 15-member development team and 3 Product OwnersSuccessfully managed all SDLC phases of enhancement requests for the suite of Markit Research Manager products, Commission Manager, Vote, Calendar and the Deutsche Bank research document portal Maintained and delivered project status and sprint progress reports on a regular basis to leadershipResource planned Maintenance work with the development resourcesMentored and owned story grooming for internal teams, external vendors and for globally distributed teamsExcelled as the servant master in removing impediments to allow team(s) to focus on doing what they do best Coached the Product Owner(s) on creating and maintaining Epic Envisioning sessions to help maintain the product release backlogReinforced with the Product Owners and teams the concept of spikes to help bring visibility to the impact of fire drills against ongoing work

Boulder, Co

Managed client services team during transition phase as the organization transitioned from domestic client support to global client supportDirectly responsible for client relationship as well as an escalation point for other team members who were responsible for client relationshipsDeveloped the training protocol for newly onboarded global client support teamsProvided Tier 1 Tech Support for Calendar, Vote and Commission Manager productsPresented webinar training sessions and demos for clients onboarding to Calendar, Vote and Commission Manager products

Longmont, Co

Provided Tier 1 Tech Support for Calendar product Presented webinar training sessions and demos for clients onboarding to Calendar product

Process all incoming orders via, fax, email and phonePrepare tracking reports using Excel for all sales orders processedProvide Technical Support

Process bulk registration of server warranties utilizing proprietary IBM programs.Respond to customer inquiries within 24 hours via email.Prepare monthly reports using Excel.

Wheatland, Wy

Performed A/R and A/P including payroll using Quickbooks 2008.Ordered housekeeping and kitchen supplies through local vendors.Scheduled activities and cabin rentals for partners and guests.Maintained membership database using Microsoft Access.

Greater Denver Area

Provided schematics and hardware schedules for customers designing electronic access control and closed circuit television systems.Processed orders and quotes utilizing proprietary ordering system.Educated customers in the use of proprietary online ordering and inventory system.

2510 Baseline Road Boulder Co 80305

Client interaction, technician scheduling, and product ordering.

Diploma, Business Administration And Management, General

Activities and Societies: Distributive Education Clubs of America

Accounting

Accounting