Michelle Barthuly Email & Phone Number

Oakland, CA, US

Berkeley, California, United States

• Manage 12 direct reports; coach and support 36 inhouse and 6 remote inbound team member to achieve training compliance, improve efficiencies, and meet/surpass performance targets.
• Crisis Management: Develop and Implement strategy-based processes to respond to travel interruptions. Coordinate and manage response teams along with internal and external communications.
• Work with domestic and international managers to develop and administer sales enablement trainings resulting in increased customer satisfaction, call resolution time, and employee workflow.
• Monitor team metrics and department SLAs to achieve business OKRs.

Berkeley, California, United States

• Change Manager; HRIS implementation team.
• Manage the Talent Development team, (training, recruiting, onboarding).
• Implement and track OKR’s and KPI’s KPI’s for events, production, and hiring.
• Oversee the training, testing, adoption, and implementation of Workday (HRIS) for 86 Managers, 200individual contributors, 9 Executives, and 850+ domestic & international field employees.
• Develop a strategic Change Management plan, ensuring a successful cutover and launch.
• Organize, create, and deliver audience targeted trainings, communication, and meetings to live audiences of 10-85+ and broadcast to employees across the world of all ages, roles, and tenures.

• Operate in a start-up environment to manage all aspects of trip planning and execution, including:
• In-depth research, itinerary development, cost estimations, and client proposals for 20+ regions.
• Collaborate with elite partners to develop customized experiences for executives and high profile clientele.
• Generated and maintained detailed operational plans, lodging arrangements, guest registration, order & shipment tracking, food & beverage management,
• Cultivate strategic vendor partnerships. Oversee contract negotiation and vendor payments.
• Coordinate and manage communication with clients, guests, and vendors.

San Francisco Bay Area

• We enable organizations and countries to deliver on their carbon reduction commitments through support of internationally recognized and verified environmental and energy efficiency projects.
• Product feasibility and primary market research to support the Director of Strategic Partnerships; collaborate on business development, outreach, and graphic materials.
• Prioritize and organize a diversified workload to support the Vice President Executive Operations.

Berkeley, California

• Provide real-time support & counsel to 500+ trip leaders in 50+ worldwide regions; topics: conflict resolution, logistics management, injury/illness, vendor relations, and mental health.
• Analyzed and interpreted NPS score (88); Aggregated client feedback and endorsed data-driven improvement solutions to founder and senior executives with a 75% implementation rate.
• First rate written/verbal communication skills: clear, concise, and diplomatic.

• Executed adventurous & immersive experiences in 10+ regions with exemplary customer service.
• Onboarded 300+ customers annually using systemized communication and live feedback to connect clients with local culture, customs, and language.
• Owned the client experience; Garnered 100% personal approval rating in 2019 and consistently ranked in 90th+ percentile of 500+ worldwide peers since hire date.
• Prepared enthusiastic and educational oral presentations in culture, history, and nature.
• Autonomously arranged and managed personal travel logistics and schedule (170+ days/year); adapting to changing environments, time zones, varied cultures, and diverse coworkers.

Berkeley, CA

• Energized engagement with 30-person, new hire cohorts throughout two-week immersive trainings.
• Managed employee performance and career development for 10 new hires throughout their first two years.

• Functioned as luxury event designer, offering end-to-end services to optimize the client experience; managed support teams for high-volume, premier vacations of up to 26 clients.
• Developed consistent, repeatable experiences for one of the top selling trips in Backroads.
• Engaged partnerships and negotiated contracts with vendors, including luxury accommodations, nationally recognized restaurants, museums, and event space.

Reno, Nevada, United States

• Hired to build and create position; developed and managed budget ($60,000/yr), goals, project timelines and marketing campaigns; managed website content and social media presence.
• Plan, execute, host, and emcee 40/annual internal & external events ranging in size of 20-350 people; negotiate contracts, construct agenda, prepare introductions and speeches, schedule employees.
• Partner with community organizations on sponsorship and donation opportunities to benefit local charities.

Sustainable Business Certificate, Sustainability Studies

Degree on hold; Courses Completed: Accounting; Data Analytics; Sustainable Systems & Social Justice; Personal Development & Communication

Bachelor'S Degree, Communicaton

Activities and Societies: Delta Delta Delta Associated Students of the University of Nevada, Reno