Michelle Guzman Email & Phone Number

Las Vegas, Nevada, United States

*Operational Excellence: Led the Orders Department, ensuring the seamless completion of daily tasks and new hire training. Swiftly addressed challenges to maintain the highest standards of customer service, resulting in rapid career advancement.*Meticulous Organization: Thrived in a dynamic, fast-paced environment by expertly managing multiple tasks simultaneously. Prioritized accuracy and efficiency, playing a pivotal role in successfully completing all given responsibilities.*Process Enhancement: Established and refined standard operating procedures (SOPs), streamlining operations and driving consistency throughout the department. Supported in managing product and warehouse configurations to bolster efficiency across the organization.*Analytics and Compliance: Generated comprehensive weekly and monthly analytic reports, including CHEP pallets reporting. Ensured meticulous documentation for compliance and company records.*Collaborative Leadership: Leveraged exceptional leadership skills to manage special accounts. Provided robust support to senior management, sales, and cross-functional teams, contributing to a cohesive and synergistic work environment.*Efficient Order Processing: Excelled in multitasking, processing a high volume of purchase orders and invoices daily. Played a pivotal role in achieving company financial closing goals and driving customer success.*Customer-Centric Approach: Ensured proper pricing, customer records, order details, and provided support in helping our customers resolve challenges. Focused on establishing strong foundations for enduring customer relationships. Led a team committed to delivering a superior and best-in-class customer experience.

Torrance Ca

*Strategic Account Management: Strategically managed accounts encompassing pricing negotiations, transit time optimization, and service coordination with vendors, carriers, overseas offices, and agents.*Resourceful Problem-Solving: Showcased a robust skill set in problem-solving, leveraging a wealth of knowledge to identify and resolve complex issues autonomously and with minimal supervision.*Client-Centric Approach: Proficiently handled major and multiple accounts, empowered by in-depth industry insights and a proactive approach to account management.*Meticulous Multitasking: Excelled in multitasking, ensuring impeccable organization and accuracy in tasks, resulting in positive outcomes and top-tier service for clients.*Collaborative Innovation: Partnered with managers to develop innovative solutions for operational challenges, leading to the exclusive management of key accounts.*Enhanced Communication: Fostered strong and productive relationships with customers, vendors, and colleagues, enhancing the efficiency of processes and communication flows.*Continuous Learning and Growth: Demonstrated a rapid learning curve, consistently exceeding expectations and broadening responsibilities to encompass specialized shipments such as HAZMAT and temperature-controlled goods.*Regulatory Mastery: Mastered Air Export Standard Operating Procedures (SOP), which encompassed origin-to-delivery logistics and comprehensive knowledge of US Customs and TSA regulations, thereby ensuring a seamless compliance and shipping process.

Cerritos Ca

*Dynamic Leadership: My adept leadership skills have been pivotal in effectively resolving critical and minor issues, resulting in a track record of enhanced profitability and culminating in a promotion to a management role.*Innovative Problem-Solving: Thriving in high-pressure environments with minimal training, I've consistently demonstrated a capacity for efficiency, professionalism, and innovative thinking. My contributions have driven process improvements and fortified departmental effectiveness.*Client-Centric Approach: My exceptional customer service skills, rooted in providing comprehensive information and tailored solutions, have been instrumental in establishing lasting customer trust and fostering positive relationships.*Streamlined Operations: My proficiency in meticulously planning and executing optimal bookings has ensured compliance with TSA and Customs regulations, all while minimizing time and cost implications.*Financial Acumen: With expertise in rate and contract negotiations, as well as precise quoting, billing management, and monthly GP monitoring, I've played a pivotal role in maintaining financial robustness.*Collaborative Team Player: My experience encompasses successful delegation and seamless collaboration with cross-functional teams, fostering a positive work environment and driving collective success.

Lax

Processed documentation for air shipments, negotiated rates and arranged space with airlines or trucking companies for international or domestic transportation, accounting, customer service and general office tasks such as data entry, organizing files, emails, etc.

• Released freight to customers, drivers, or brokers accordingly, with accurate verification of identifications and documents, in accordance to customs rules and regulations.• Settled, verified, calculated, and collected billings or accounts for proper import, delivery, handling, storage or other charges. • Verified and updated US Customs and Dept. of Agriculture release/clearance, via Automated Manifest System (AMS) or telephone as well as, transfer and delivery status.• Managing and accurately breakdown files and freight documentations which involves MAWB, HAWB, and manifest as well as, cover and notification files.• Processed Comat shipment documents for customs clearance.• Booked and processed inbound transfers.• Provided excellent customer service assistance which involves, cargo tracing, phone calls and counter assistance

Bachelor'S Degree, Business Administration And Management, General

Attained my Bachelor's Degree in Business with concentration in Management.

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Attained Associates Degree in Liberal Arts