Hi, I'm Michelle! I am a highly skilled, self-motivated, adaptable, and committed Order Processing Lead / Customer Success Manager with a passion for customer satisfaction and delivering exceptional service. With over 2 years of experience in the beer, wine, and liquor industry, I have honed my expertise in order management, inventory tracking, invoicing, shipping trackers, and customer service, ensuring seamless operations for clients.Moreover, I bring with me a robust background of 13+ years in international freight forwarding, specializing in air export operations. Throughout my career, I have excelled in various aspects, including quotations/pricing, billing/invoicing, tracking, and providing top-notch customer service.Over the years, I have achieved significant milestones in leadership and managerial roles, empowering me to tackle diverse challenges effectively. My work ethic is a testament to my capabilities – I've capably overseen departments, navigated complex data entries, and diligently managed exclusive accounts with utmost dedication.Thriving in fast-paced environments, I have demonstrated a talent for executing tasks with professionalism and efficiency. My ability to communicate effectively with managers, customers, vendors, partners, and co-workers has proven invaluable in providing exceptional support and building strong, lasting relationships.I am enthusiastic about utilizing my skills and experience to drive customer success and deliver exceptional results. This comes from my personal and natural passion of helping others by understanding and listening.Let's connect and explore how we can collaborate to achieve mutual success.
Listed skills include Shipping, Freight Forwarding, Transportation, Air Freight, and 16 others.