Shared Services Manager
CurrentManage a team of 10 Legal Data Specialists which supports our five North and South Carolina offices. Responsible for monitoring workflow, document processing, troubleshooting software applications and documents, creating macros, templates and other automated methods that allow users to work more efficiently. Work in tandem with and provide occasional backup to IT support staff; train all Legal Data Specialists and assist in one-on-one training with legal secretaries on specific/advanced software features as requested.