Michelle Cartwright Email & Phone Number

Los Angeles, Ca, Us

Senior Vice President - April 2008 to June 2013Director of Client Services - June 2007 to April 2008Senior Account Manager - November 1998 to June 2007-Generated more than $50M in combined revenues through the sale of hardware, software, professional services and associated maintenance and support.-Managed 75% of the organization's most high-profile strategic accounts. -Generated and managed approximately 50% of company's total service revenues.-Developed more than 60% of client portfolio.-Achieved 93% retention by nurturing long term client relationships, many more than 15 years.-Recognized by clients for outstanding account support and received recommendations and referrals regularly.-Developed vertical market expertise to expand organization's presence and gain 600% in market share in three key markets.-Partnered with developers and channel partners to conduct seminars to educate clients on new solutions and best practices. -Created internal programs and processes to improve company deliverable. Collaborated with all departments on implementation. Authored associated documentation and collaterals. -Top performer 10 out of 14 years.-Recognized as Employee of the Year 2007 and 2010 and for Best Work Ethic 2009.

Director of Customer Relations - June 1998 to November 1998Customer Service Representative - June 1997 to June 1998Directed customer service for company's entire account base, supporting senior sales staff by managing customer relationship post sale. Collaborated with Service Department to balance customer priorities and ensure a high level of technical satisfaction with systems. Primary point of contact for all account issues. Pioneered reporting process, including ability to measure system performance and technical support for the first time.

Provided administrative support at integrated marketing firm. Emphasis on business development including generating project leads, contacting prospects and setting appointments. Authored, produced and distributed press releases on a bimonthly basis to both corporate and trade audiences. Staffed all open positions. Contracted freelance design and production work, including negotiating rates and preparing contracts.

Provided administrative and operational support to CEO of midsize advertising agency. Handled administrative functions, including supporting four outer offices and two subsidiaries. Interfaced daily with all levels of management, both internally and on the client side. Functioned as Legal Affairs Administrator, working with outside counsel on legal matters including trademark and copyright applications and copy review. Generated agency/client compensation agreements. Handled many special projects with CFO. Acted as Account Executive on several key accounts during staffing interims.

Member of the Regional Sales and Marketing Group, responsible for the creation and implementation of promotions on behalf of McDonald's, Blockbuster Video, Universal Studios Hollywood and AT&T.

Managed operations for promotional advertising firm. Responsible for total order process - order entry, production, traffic and invoicing. Hired, trained and supervised an office staff of five, including performance and compensation evaluations. Managed accounts receivable, payables and collections.

Covered Southern California territory, including some key accounts. Grew account base 250% during tenure. Provided specialized support including assistance with displays, informal fashion shows and in-store selling appearances. Represented line at California Market Week.Merchandise Coordinator - July 1985 to June 1987Worked with buyers at key accounts to promote and merchandise the newly launched Underwear & Sleepwear line. Created in-store boutiques at major department stores. Trained retail staff and conducted product knowledge seminars. Coordinated fashion shows, in-store events and sales promotions. Represented line at California Market Week.