Michelle Cartwright

Michelle Cartwright Email and Phone Number

Vice President of Client Services @ Vendor Direct Solutions
Los Angeles, CA, US
Michelle Cartwright's Location
Los Angeles, California, United States, United States
Michelle Cartwright's Contact Details

Michelle Cartwright personal email

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About Michelle Cartwright

I offer a distinct business ADVANTAGE by combining CONSULTING and STRATEGY to deliver an outstanding client experience. The innovative solutions I provide create hundreds of thousands of dollars in business value for my clients. The high-level of ongoing account support I maintain creates LEVERAGE for decision makers and department heads.ADVANTAGEAutomating business processes and digitizing information can create competitive advantage. Understanding workflow and associated metrics leads to better internal resource allocation. Controlling and reducing current costs, avoiding future costs and generating new revenues positively impact the bottom line. CONSULTING and STRATEGYI learn what is truly important to an organization. I develop solutions that support its business priorities and processes. I remain focused on established goals and desired outcomes throughout the engagement.LEVERAGE As an account management professional with more than twenty five years of experience serving clients, I believe in setting clear objectives, monitoring and measuring ongoing performance and exceeding expectations. I deliver results through my commitment to good work, diligent follow up and ethical practice. I enjoy supporting my clients, helping them make smart decisions, sharing best practices, keeping their solutions working and increasing organizational and personal productivity through upgrades and enhancements. I am fortunate to work with the city's top law and accounting firms, many of the best independent K-12 schools and the largest game developer in the world. Specialties: Account ManagementProject ManagementRelationship ManagementBusiness Process ConsultingCost Recovery ConsultingManaged Print ServicesWorkflow AutomationScanning Middleware SolutionsDocument Management SolutionsNew Business DevelopmentStrategic PlanningProblem ResolutionVertical Market Expertise – Legal, Accounting/Financial Services, Independent Schools

Michelle Cartwright's Current Company Details
Vendor Direct Solutions

Vendor Direct Solutions

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Vice President of Client Services
Los Angeles, CA, US
Michelle Cartwright Work Experience Details
  • Vendor Direct Solutions
    Vice President Of Client Services
    Vendor Direct Solutions
    Los Angeles, Ca, Us
    View
  • Vendor Direct Solutions
    Vice President Of Client Services
    Vendor Direct Solutions Aug 2013 - Present
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  • Docusource
    Senior Vice President
    Docusource Nov 1998 - Jun 2013
    Senior Vice President - April 2008 to June 2013Director of Client Services - June 2007 to April 2008Senior Account Manager - November 1998 to June 2007-Generated more than $50M in combined revenues through the sale of hardware, software, professional services and associated maintenance and support.-Managed 75% of the organization's most high-profile strategic accounts. -Generated and managed approximately 50% of company's total service revenues.-Developed more than 60% of client portfolio.-Achieved 93% retention by nurturing long term client relationships, many more than 15 years.-Recognized by clients for outstanding account support and received recommendations and referrals regularly.-Developed vertical market expertise to expand organization's presence and gain 600% in market share in three key markets.-Partnered with developers and channel partners to conduct seminars to educate clients on new solutions and best practices. -Created internal programs and processes to improve company deliverable. Collaborated with all departments on implementation. Authored associated documentation and collaterals. -Top performer 10 out of 14 years.-Recognized as Employee of the Year 2007 and 2010 and for Best Work Ethic 2009.
  • Docusource
    Director Of Customer Relations
    Docusource Jun 1997 - Nov 1998
    Director of Customer Relations - June 1998 to November 1998Customer Service Representative - June 1997 to June 1998Directed customer service for company's entire account base, supporting senior sales staff by managing customer relationship post sale. Collaborated with Service Department to balance customer priorities and ensure a high level of technical satisfaction with systems. Primary point of contact for all account issues. Pioneered reporting process, including ability to measure system performance and technical support for the first time.
  • Boyd Communications
    Administrator
    Boyd Communications Oct 1996 - May 1997
    Provided administrative support at integrated marketing firm. Emphasis on business development including generating project leads, contacting prospects and setting appointments. Authored, produced and distributed press releases on a bimonthly basis to both corporate and trade audiences. Staffed all open positions. Contracted freelance design and production work, including negotiating rates and preparing contracts.
  • Davis, Ball & Colombatto Advertising
    Administrator
    Davis, Ball & Colombatto Advertising Apr 1992 - Oct 1996
    Provided administrative and operational support to CEO of midsize advertising agency. Handled administrative functions, including supporting four outer offices and two subsidiaries. Interfaced daily with all levels of management, both internally and on the client side. Functioned as Legal Affairs Administrator, working with outside counsel on legal matters including trademark and copyright applications and copy review. Generated agency/client compensation agreements. Handled many special projects with CFO. Acted as Account Executive on several key accounts during staffing interims.
  • Simon Marketing, Inc.
    Assistant Account Executive
    Simon Marketing, Inc. Oct 1990 - Apr 1992
    Member of the Regional Sales and Marketing Group, responsible for the creation and implementation of promotions on behalf of McDonald's, Blockbuster Video, Universal Studios Hollywood and AT&T.
  • American Specialty Advertising
    Administrative Supervisor
    American Specialty Advertising Jan 1989 - Sep 1990
    Managed operations for promotional advertising firm. Responsible for total order process - order entry, production, traffic and invoicing. Hired, trained and supervised an office staff of five, including performance and compensation evaluations. Managed accounts receivable, payables and collections.
  • Calvin Klein
    Sales Representative
    Calvin Klein Jul 1985 - Jan 1989
    Covered Southern California territory, including some key accounts. Grew account base 250% during tenure. Provided specialized support including assistance with displays, informal fashion shows and in-store selling appearances. Represented line at California Market Week.Merchandise Coordinator - July 1985 to June 1987Worked with buyers at key accounts to promote and merchandise the newly launched Underwear & Sleepwear line. Created in-store boutiques at major department stores. Trained retail staff and conducted product knowledge seminars. Coordinated fashion shows, in-store events and sales promotions. Represented line at California Market Week.
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Michelle Cartwright Skills

Business Development Strategy Strategic Planning Account Management Leadership Management Project Management Crm Enterprise Software New Business Development Professional Services Consulting Document Management Sales Training Contract Negotiation Solution Selling Selling Business Process Improvement Integration Cloud Computing Process Management Process Improvement Business Process Vendor Management Sharepoint Data Analysis Saas Negotiation Sales Operations Software Documentation Customer Relationship Management Program Management Project Planning Print Management Document Lifecycle Management

Michelle Cartwright Education Details

  • Fidm
    Fidm
    Coursework Toward B.S. In Merchandising Marketing
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Frequently Asked Questions about Michelle Cartwright

What company does Michelle Cartwright work for?

Michelle Cartwright works for Vendor Direct Solutions

What is Michelle Cartwright's role at the current company?

Michelle Cartwright's current role is Vice President of Client Services.

What is Michelle Cartwright's email address?

Michelle Cartwright's email address is mc****@****rce.com

What is Michelle Cartwright's direct phone number?

Michelle Cartwright's direct phone number is +131047*****

What schools did Michelle Cartwright attend?

Michelle Cartwright attended Fidm.

What are some of Michelle Cartwright's interests?

Michelle Cartwright has interest in Social Services, Children, I Enjoy The Art Of A Story In Any Form, A Fan And Follower Of Daniel Pink, Seth Godin, Civil Rights And Social Action, Film And Literature, Theatre, Poverty Alleviation, Srikumar Rao And Ted.

What skills is Michelle Cartwright known for?

Michelle Cartwright has skills like Business Development, Strategy, Strategic Planning, Account Management, Leadership, Management, Project Management, Crm, Enterprise Software, New Business Development, Professional Services, Consulting.

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