Michelle Chaisson-Mola Email & Phone Number

Texas, United States

Orlando, Fl, Us

Goleta, California, Us

Goleta, California, Us

● Application support for Salesforce and integrated applications including Vonage (NewVoiceMedia), Distribution Engine, LeanData, AR Allegiance, Authorize.net, Axia, BrighTree, CareCredit, Chargent, MVP Live and ShoreTel phone system● Served as a key technical resource for 700 business users including users in Direct-to-Patient Sales, Outside Sales, Business-to-Business Sales, Customer Care, Patient Intake, Order Intake, Marketing, Accounting, Billing and Manufacturing● Provided technical support to office locations in Texas, California, Ohio and users working remotely throughout the US● Documented business processes, created job aids and trained application users● Resolved complex Salesforce automation and integration issues● Completed user testing in sandbox environments for Project Management team● Transitioned business users from ShoreTel desk phones to NewVoiceMedia soft phones

Dallas, Tx, Us

● Maintained Salesforce database (data cleanup and de-duping, maintained data integrity, custom screen development, created custom objects, accounts, opportunities and reporting, used sandboxes to test customizations before adding to live environment, data migration – importing and exporting, creation and management of marketing campaigns using Pardot, made preparations for migration to Salesforce Lightning)● Created training documentation and conducted systems training sessions ● Process mapping, process improvements and identified opportunities for automation● Monitored organization security settings and periodically reviewed Salesforce Health Check● Researched transactional and reporting issues, identified root causes and drove resolutions to prevent repeat occurrences● Worked on special projects dealing with event management● Conducted research for Business Development and sponsorships for non-profit organization

Atlanta, Georgia, Us

●Trained, coached and mentored staff of Centricity Business Systems Analysts / Application Support Analysts to aid them in meeting and exceeding performance expectations●Strengthened company's risk management by leading implementation of change control●Customized reports and workflows to manage change requests using Salesforce●Organized and conducted weekly meetings with members of management from all areas of Revenue Cycle Services to prioritize system enhancement requests●Standardized and documented all processes in Revenue Cycle Systems department●Partnered successfully with a vendor to add missing data to EMRs (electronic medical records)●Set up, modified and terminated end user access to Centricity using Security Plus module in IDX●Trained, coached and mentored staff of Quality Assurance Analysts to aid them in meeting and exceeding performance expectations.●Inspected modifications of Centricity Business dictionaries to ensure accuracy●Audited departmental policies and procedures to assure compliance with established quality standards of 98% and above

Ramsey, Nj, Us

●Surpassed expectations for handling key accounts and received award for exceptional customer service as a new employee ●Assessed the creditworthiness of potential business customers●Evaluated credit reviews of existing customers ●Created new business accounts and monitored invoice aging reports●Facilitated with sales process by releasing orders and following up on delinquent B2B accounts to make payment arrangements

●Received numerous awards for being an exemplary Team Manager●Trained, coached and mentored specialty teams of 10 to 40 members in national and regional call centers●Interviewed and oversaw new hire training classes●Designed training modules and conducted training sessions●Resolved complex customer escalations●Monitored calls for quality assurance and provided consistent feedback●Improved troubleshooting process for technical issues for smartphones●Collaborated with call center management in enhancing strategic planning sessions ●Varied experience in the following areas of the company: Customer Care, Technical Support, Repeat Calls Specialty Group, National Business Ordering, New Hire Training, New Hire Ramp Up Program, retail store and National Center for Customers with Disabilities

M.B.A, Business Administration, Management And Operations

B.A, French With English Minor

Honors Diploma, College Prep