Michelle Chen Email & Phone Number

Owned the product strategy and roadmap of a distributor to end consumer traceability solution, which consists of a B2B ordering platform and a retail to farmer marketplace.1. Managed the expansion of the solution to 9 countries in Asia Africa2. Achieved up to 90% of the fertiliser movements being tracked between distributors and retail stores3. Contributed to over USD130 million GMV recorded on the retail to farmer marketplace

Singapore

Contribute to the end-to-end delivery of digital solutions for smallholder farmers according to timeline and milestones. Successfully launched products into the market through collaboration with Design, Research, Data, Compliance, and GTM activities. 1. Owned the delivery of the first revenue generating solution, tested it as a proof of value and captured learnings to drive subsequent business streams o Worked on the problem statement to enable smallholder farmers to gain… Show more Contribute to the end-to-end delivery of digital solutions for smallholder farmers according to timeline and milestones. Successfully launched products into the market through collaboration with Design, Research, Data, Compliance, and GTM activities. 1. Owned the delivery of the first revenue generating solution, tested it as a proof of value and captured learnings to drive subsequent business streams o Worked on the problem statement to enable smallholder farmers to gain institutional loans for their season needs o Prioritised and communicated functional requirements to data engineers to develop an automated data pipeline, to generate reports and share farmer visibility with the banks o Tested and documented insights which inform new business streams to focus on traceability and closer partner relationships2. Managed a scrum team to launch a farmer facing app from ideation to MVP stage, and acquired more than 200,000 user downloads during MVP o Led the team to create a knowledge base product that focused on reducing risk, increasing yield, and connecting farmers to the value chain o Developed an iterative experiment process, to involve hypotheses testing, research, events analysis to generate user insights for product enhancement o Identified cross-team dependencies ahead of time, enabled collaboration among teams to release according to timeline o Learnings involved validated hypotheses for Yara to move the digital presence into the 3rd party ecosystem3. Owned and communicated the product roadmap with a balance of both business and user centric requirements4. Engaged key stakeholders (including legal, data privacy, and IT security) to capture domain requirements for the success of product delivery5. Planned and led product workshops (e.g. design sprint, inception) to identify and align on the product vision Show less

Singapore

1. Accountable for the product backlog, created and prioritised user stories with detailed acceptance criteria 2. Led sprint ceremonies and enabled alignment and transparent communication within the team3. Built product artefacts by documenting product vision and goals, user research and data analytics insights, customer journeys and personas4. Put emphasis on the best practice of agile and worked closely with the team towards higher maturity

Singapore

1. Manage customer requirements and handle disagreements and disputes2. Build effective interpersonal interactions with colleagues and customers3. Exercise teamwork and resolve challenging situations with people of varying backgrounds

Singapore

1. Manage and keep track of company’s finances, this includes: o Compile and sort billings and purchase orders o Review employees’ claims before sending for approval o Analyse trends and patterns in monthly expenditure 2. Create and conduct activities for new joiners to achieve a smooth and effective onboarding process3. Design and revamp company’s recruitment website to attract new talents4. Create the Standard Operating Procedure for… Show more 1. Manage and keep track of company’s finances, this includes: o Compile and sort billings and purchase orders o Review employees’ claims before sending for approval o Analyse trends and patterns in monthly expenditure 2. Create and conduct activities for new joiners to achieve a smooth and effective onboarding process3. Design and revamp company’s recruitment website to attract new talents4. Create the Standard Operating Procedure for recruitment to standardise onboarding process for all departments5. Tag and organise short films for the Marketing Department to recommend relevant videos for users Show less

Singapore

1. Assist the department of Global Business Tax to manage day to day operations2. Draft tax invoice for major companies such as ExxonMobil and Mitsubishi Motors3. Conduct phone call interactions with IRAS and respective taxpayers to align on tax terms

Minimasters In Business Analytics, Nanyang Business School

- Equip with skills and knowledge to excel in the domain of business analytics - Appreciate insights from data analysis focusing on AI.

Bachelor Of Arts - Ba, Sociology, Honours With Merit

1. Hall 5 Cheerleading Club: Aug 2016 to Feb 2020 Senior (2019-2020) - Lead a team of 17 cheerleaders to compete for the annual Inter-hall.

Semester Exchange, Sociology, Dean'S List Student

Participated in the semester exchange at Drexel University, Philadelphia, from Jan 2019 to Mar 2019. Awarded Dean's List for outstanding.

Gce A'Level

1. 36th Student Council: Apr 2013 to Apr 2015 Committee Head in the Department of Welfare and Services - Head a team of 6 to plan.