Michelle C Email and Phone Number

Responsible for providing general office duties including reception, filing, word processing, records management, working with information systems as well as other administrative tasks.

- Utilizes excellent communication skills to greet clients and redirect all incoming calls- Closes service and parts invoices via ADP; Preps and scans service invoices into Windows DSDA software

- Worked independently to manage 311 service request (employee complaints and compliments for Roads) bymonitoring, assigning, and closing activities- Provided support for administrative duties (typed minute meetings, prepared boxes for Iron Mountain)

- Filled diverse and challenging administrative assignments within The City of Calgary business units (Roads,Land Use Planning & Policy, Finance & Supply, Assessment Review Board, and CPS)- Administrative task included: processed timesheets, file/update using iRIMS, data entry, distributing incoming mail, typing meeting minutes, ordering office supplies, and scanning documents

Performed a variety of clerical and administrative duties in support of the Pension, Benefits and Disability Management functions within the Human Resources Department.• Deliver benefit and pension enrollment packages to employees• Prepare letters and forms for disability claims• Distribute benefit cards and plan booklets to employees• Process group RRSP forms by distributing internally and to 3rd party providers as needed• Prepare binders for management and board… Show more Performed a variety of clerical and administrative duties in support of the Pension, Benefits and Disability Management functions within the Human Resources Department.• Deliver benefit and pension enrollment packages to employees• Prepare letters and forms for disability claims• Distribute benefit cards and plan booklets to employees• Process group RRSP forms by distributing internally and to 3rd party providers as needed• Prepare binders for management and board committees• Coordinate employee training sessions and other internal/external meetings• Coordinate benefits & pension orientation for new employees• Prepare letters for terminating employees• Processing invoices• Filing Show less

- Organized and delivered weekly new hire orientation- Coordinated office/station moves and onboarding (ordering name plates, key fobs access, issued IT servicerequest)- Assisted Accounts Payable with contact clients about outstanding invoices- Utilized PeopleSoft FSCM to close contractor invoices

- Utilized acquired knowledge of the complex Alberta deregulated market to solve customer problems andprocess required transactions for inbound and outbound calls- Promoted Enmax Easymax programs and products by suggesting additional or alternative products or serviceto meet the customers’ needs