Michelle Chevalier Email & Phone Number

Fargo, North Dakota, United States

This leadership role requires tenacity to build and support an efficient and productive sales and catering team. I gain deep satisfaction from creating and implementing systems, process, tools and sales strategies that help teams succeed for years to come.

Fargo, North Dakota Area

I focused on each individual sales person's unique ability while providing support and guidance to achieve sales and revenue goals.

Fargo, North Dakota Area

I have extensive sales experience, by understanding the customer's needs and expectations I was able to drive sales and revenues.

Vice President Of Sales And Marketing

Provided sales support to a multi-brand portfolio of NHS propertiesProvided coaching, training and mentoring to all sales associatesDeveloped and lead a corporate team of sales associates, including an analysis and marketing manager.Insured that revenue management standard reporting for hotels are applied and metrics are measured Developed strategies and objectives for hotels to drive measurable, incremental revenueIntroduced and implemented new sales philosophies and market initiatives

Fargo, North Dakota Area

Western Region

Strategic planning for 31 hotels in Colorado, Wyoming, Utah, Montana, North Dakota and Western Canada. • Promotes IHG’s working culture by embracing the Winning Ways and Winning Metrics• Implements the IHG Way of Sales and Solution Selling best practices• Assists in IHG Way of Sales Solution Selling Training for Candlewood Suites and Staybridge Suites.• Provides on-site training for GM’s and DOS’s to cultivate extended stay culture• Maintains excellent relationships with all worldwide sales offices and key account directors• Working knowledge of Holidex, Opera and GDS Systems.• Experience with multi-brands both franchised and corporate managed• Active role in sales blitzes, client meeting and represents hotels and region during promotional activities• Works closely in sales with NHOP hotels to ensure proper sales activities and selling best practices• Ability to analyze, interpret and extract trends from data • Develops owner relationships to assist in hotel portfolio growth• Excels in organizational skills with proven time management expertise and can adapt quickly to change.• Builds positive connections with clients, guests, vendors and employees.• Certified Hospitality Digital Marketer Certification• Assist in facilitating Director of Sales Quarterly Conference Calls• Assist in facilitating yearly Summit Meetings• Assist in facilitating educational calls with hotels for Negotiating Skills Training• Assist in facilitating Prospecting Workshops for GM’s and DOS’s

Lone Tree, Colorado

• Developed and implemented sales and marketing strategies with an overall goal of shifting market share while increasing REVPAR. • Generated leads through cold calling via telephone, person to person meetings and networking with prospective clients. • Developed sales plans, established sales forecasts, budgets and sales objectives.• Networked with Key Account Directors, Mid-Market Account Managers and Third Party Sites to increase hotel’s revenues and account visibility• Achieved Extended Stay Regional Sales Training• Certificate for Best Sales Story of the Year• Torchbearer Award• Emory University – Staybridge Suites Sales Leadership Program• Certificate of Completing Sales by Staybridge Suites Training

Greater Denver Area

• Responsible for all aspects of 128 unit hotel both operationally and revenue generating.• Responsible for overseeing multiple hotels performance and operation policies and procedures. • Responsible for ensuring smooth, effective and motivational communication throughout hotels • Recruited and hired for all positions on property.• Effectively handled financial forecasting and reporting to senior management and regional teams.• Responsible for monthly P&L statements and financials returns • Certificate of Recognition for Spirit of Hospitality Guest Service Program• Certificate of Recognition for Quality Guest Room Cleaning - Train the Trainer Program• Certificate of Recognition for Mastering Housekeeping Operations• Certificate of Recognition for Completion of WITS – General Management Training• Certificate of Recognition for Skills for Successful Leadership

Chanlder, Arizona

• Responsible for all aspects of 153 unit hotel both operationally and revenue generating.• Performed all tasks in hotel leadership including but not limited to hiring, training and keeping accurate reports and files. • Responsible for house profit, direct bills, budgets, house accounts and ADR. • Responsible for twenty five employees, sales, payroll, inventory and housekeeping.

Chandler, Arizona

• Responsible for all aspects of 67 unit hotel both operationally and revenue generating.• Performed all tasks in hotel leadership of twenty employees• Maintained accurate figures and reports on direct bills, budgets, ADR and all house accounts. • Built positive connections with clients, guests, vendors and employees.

Marion, Ohio

• Responsible for all aspects of 56 unit hotel both operationally revenue generating.• Responsible for hiring and training of 15 employees. • Handled creation and implementation of hotel budgets.• Organized, developed and maintained relationships with key clients • Responsible for house profit, direct bills, budgets, house accounts and ADR. • Hotel ranked in the Top 20% of all properties with little Direct Billing issues. • Hotel ranked in the Top 20% for Best of the Best on 3rd Quarter Guest Satisfaction. • Silver Diamond Award for Room Cleanliness with a Score of 94.3• Top 20 Hotels for Gross House Profit Award.• Hotel finished in the Top 20% for Guest Rating Scores.• Certificate of General Management Training – Tharaldson Enterprises