Conduct user research to develop user flows, journey maps, personas, wireframes, and prototypes to better serve users and meet client's business goals. Design, develop, and maintain digital presence for various small business ownersConduct experience / heuristic audits and develop comprehensive enhancement plansDefined varied brand voices and style and ensure digital content is consistent with brandPlanned, created, scheduled, and executed blog posts, social media and email campaigns to increase clients’ brands online presence

Developed and implemented policies, plans, and procedures for content strategy documentation and processes including a style guide, content brief templates, and editorial calendar to govern the submission, review, revision, design, creation, production, and publication of content.Practiced design thinking principles and advocated for human-centered solutions for our staff and families while meeting and exceeding business objectives.Conducted user research and usability testing via open and closed card sorts, surveys, and user interviews to determine specific user needs and monitor the effectiveness of proposed and implemented technical solutions. Used data from that research to make changes in information architecture, content development, and content design.Designed and implemented user interfaces for web-based platforms using UX/UI principles and best practices on a 23-site WordPress Multisite CMS to ensure best-in-class service delivery to patients and families.Analyzed and utilized the data from research studies to ensure the right service was provided to the right users and delivered at the right time.Created mockups and high fidelity wireframes to present designs to stakeholders.Conducted workshops with internal teams to present research findings and develop plans for continued improvements to bereavement websites.Promoted accessibility awareness, adherence to WCAG, and trauma-informed design across teams.Collaborated with cross-functional, multidisciplinary teams to design and develop digital services for hospice staff and bereaved families.300% increase in positive responses to on-page customer satisfaction survey.100% increase in page visits over a six month timeframe.

Manage daily activities on campus for grades 7-12. Assisting staff with scheduling, event planning, supervising study halls, addressing student medical needs, behavioral issues, and mental health.

Monitor student coursework and degree completion. Manage and review student course registration, grades, and academic progress. Lead various student groups and speak at events to facilitate spiritual growth and discipleship among female students.Collaborated across disciplines to design and launch an online gap year program.

• Substitute in grades K-12 during scheduled and unplanned teacher absences.• Maintain classroom discipline, develop lesson plans, and ensure completion of lessonplans as instructed by the regular teacher.

• Cooperate with lead teacher in facilitating Bible stories, crafts, and activities whilemaintaining appropriate behavior for a class of twelve three-year olds.

• Assisted students in kindergarten through fifth grade during teacher planning periods byhelping them complete classwork in various subjects and by maintaining order andappropriate behavior.

• Taught preschool students Bible stories and biblical themes using techniques includingsongs, games, and crafts, while encouraging appropriate behavior and maintaining orderfor a class of up to 18 two-year olds.

• Recruited, trained, and coached teachers and assistants.• Implemented interactive learning media to increase student mastery of key concepts.

• Trained volunteers for facilitating small groups and mentoring.• Mentored and counseled adult and teenage women.

• Created spreadsheets to track student coursework and degree completion.• Managed and reviewed student course registration and grades each semester.• Coordinated with faculty, staff and support personnel to better serve the students.

• Formulated, organized, and launched a new program for the training and development ofemerging church leaders.• Planned academic schedule for a yearly training program including courses, seminars,retreats, and mission trips.• Monitored and maintained an annual budget.• Taught classes on leadership and life management skills.• Organized and streamlined structure for adult small group ministries.• Conducted leadership-training seminars.• Monitored and maintained annual budget for multiple ministries.

• Created and implemented a centralized intake department for residential facilities.• Acted as a liaison with internal and external resources (courts, DCFS, POS agencies,foster parents, schools) to determine and secure appropriate placement for wards of theState and document the provision of necessary services.• Provided 24-hour crisis management for high-risk clients and programs.• Trained, mentored, and supervised new case managers, volunteers, and interns.• Advocated for clients at court, school, and DCFS meetings, and internal staffings.