IT professional with a foundation in hardware, software, and network troubleshooting, supported by CompTIA A+ certification and hands-on experience from personal lab projects. Currently pursuing studies in Computer Science and working toward Azure Fundamentals (AZ-900) certification to expand cloud computing expertise. During an internship at Case Western Reserve University, developed data analysis and Python programming skills by applying technical knowledge to real-world projects. A prior background in healthcare has further strengthened problem-solving and customer service abilities, which I now apply in the IT field. Enjoys continuously learning and solving complex technical issues while providing effective support.