Michelle Derks Email & Phone Number

Grand Rapids, Michigan, United States

• Developed and maintained training and procedural materials• Filmed and edited short engaging training videos in Adobe Premiere Pro• Created and maintained nearly 200 client specific guides for service center representatives• Completed onboarding and role specific training to new employees in various roles• Analyzed departmental training needs and led sessions for both large groups and individuals• Redeveloped internal processes to improve usability and productivity

Greater Grand Rapids, Michigan Area

• Developed and maintained training and procedural materials• Created and maintained nearly 200 client specific guides for service center representatives• Completed onboarding and role specific training to new employees in various roles• Analyzed departmental training needs and led sessions for both large groups and individuals• Reviewed internal processes, trained on ABX principles, and assisted in completing action items

Greater Grand Rapids, Michigan Area

• Created training and procedural materials as part of a department wide documentation initiative• Analyzed departmental training needs and led sessions for both large groups and individuals• Performed research by gathering and analyzing information; manipulating and synthesizing data• Received and formatted data files to import into billing system; verified output was accurate• Maintained data in multiple computer systems, ensured the systems remained in sync utilizing… Show more • Created training and procedural materials as part of a department wide documentation initiative• Analyzed departmental training needs and led sessions for both large groups and individuals• Performed research by gathering and analyzing information; manipulating and synthesizing data• Received and formatted data files to import into billing system; verified output was accurate• Maintained data in multiple computer systems, ensured the systems remained in sync utilizing audits• Reviewed internal processes, trained on ABX principles, and assisted in completing action items Show less

Greater Grand Rapids, Michigan Area

• Fulfilled regulatory and client expectations on behalf of COBRA and Direct Billing Services• Processed enrollments, ensured proper allocation of payments, and compliant communication• Performed research by gathering and analyzing information; manipulating and synthesizing data• Received and formatted data files to import into billing system; verified output was accurate• Maintained data in multiple computer systems, ensured the systems remained in sync• Prepared internal… Show more • Fulfilled regulatory and client expectations on behalf of COBRA and Direct Billing Services• Processed enrollments, ensured proper allocation of payments, and compliant communication• Performed research by gathering and analyzing information; manipulating and synthesizing data• Received and formatted data files to import into billing system; verified output was accurate• Maintained data in multiple computer systems, ensured the systems remained in sync• Prepared internal and external communication documents, such as letters, statements, and reports• Reviewed internal processes, trained on ABX principles, and assisted in creating procedures• Communicated with clients and participants via email and by phone; resolved escalated issues Show less

Muncie, Indiana

• Planned, implemented, and coordinated health, safety, and nutrition services for approximately 400 Head Start participants ages 0-5 years• Provided health education and support to families using Motivational Interviewing• Monitored health records using a computerized tracking system, analyzed and evaluated data• Provided education, support, and care to children with chronic conditions• Ensured compliance with local, state, and federal regulations• Oversaw food service… Show more • Planned, implemented, and coordinated health, safety, and nutrition services for approximately 400 Head Start participants ages 0-5 years• Provided health education and support to families using Motivational Interviewing• Monitored health records using a computerized tracking system, analyzed and evaluated data• Provided education, support, and care to children with chronic conditions• Ensured compliance with local, state, and federal regulations• Oversaw food service operation following CACFP and USDA guidelines• Supervised and developed health and food service staff members Show less

Greater Pittsburgh Area

• Participated on a multi-disciplinary team to conduct research and analysis related to local health departments capacity to respond to emergencies and disasters• Data collection, data analysis, reporting, and use of metrics• Effectively communicated recommendations from research to team leaders• Prepared presentation materials for conferences and lectures• Peer Reviewed Publication: Schuh, R. G., Basque, M., & Potter, M. A. (2014). The effects of funding change and… Show more • Participated on a multi-disciplinary team to conduct research and analysis related to local health departments capacity to respond to emergencies and disasters• Data collection, data analysis, reporting, and use of metrics• Effectively communicated recommendations from research to team leaders• Prepared presentation materials for conferences and lectures• Peer Reviewed Publication: Schuh, R. G., Basque, M., & Potter, M. A. (2014). The effects of funding change and reorganization on patterns of emergency response in a local health agency. Public Health Reports, 129(Suppl. 4), 166-72. Show less

Saginaw, Michigan Area

• Helped plan a Breast Health Photography program where survivor photos were used to educate public on importance of mammography and early cancer detection

Midland, Mi

• Coordinated and assisted with Health Education activities at Community Health Fairs• Participated in community collaboration efforts funded by national grants• Answered media inquiries on patient condition within HIPPA and AHA guidelines• Assisted in constructing articles for website/newsletter• Created managerial presentation on importance of educational materials and requirements• Assisted with planning of special events• Evaluated & updated health education… Show more • Coordinated and assisted with Health Education activities at Community Health Fairs• Participated in community collaboration efforts funded by national grants• Answered media inquiries on patient condition within HIPPA and AHA guidelines• Assisted in constructing articles for website/newsletter• Created managerial presentation on importance of educational materials and requirements• Assisted with planning of special events• Evaluated & updated health education materials for various departments Show less

Midland, Mi

• Updated Public Relations database• Provided support to marketing and communication team• Used project management skills to create and oversee first Girl Scout overnight event

Midland, Mi

• Worked on Michigan Health Improvement Alliance Healthy Cities Needs Assessment• Gained knowledge on workplace health initiatives• Shadowed Occupational Health, Health Promotion, and Epidemiology professionals

Master Of Public Health (Mph), Public Health

Activities and Societies: Safety Committee, Student Public Health Epidemic Response Effort • Specialized in Behavior and Community Health.

Bachelor Of Science (B.S.), Health Professions And Related Clinical Sciences, Other

Activities and Societies: Phi Sigma Sigma; Health Science Association; Michigan Campus Connect and AmeriCorps; Peer mentor, Student.