Michelle Derks Email & Phone Number

Grand Rapids, Michigan, United States

• Developed and maintained training and procedural materials
• Filmed and edited short engaging training videos in Adobe Premiere Pro
• Created and maintained nearly 200 client specific guides for service center representatives
• Completed onboarding and role specific training to new employees in various roles
• Analyzed departmental training needs and led sessions for both large groups and individuals
• Redeveloped internal processes to improve usability and productivity

Greater Grand Rapids, Michigan Area

• Developed and maintained training and procedural materials
• Created and maintained nearly 200 client specific guides for service center representatives
• Completed onboarding and role specific training to new employees in various roles
• Analyzed departmental training needs and led sessions for both large groups and individuals
• Reviewed internal processes, trained on ABX principles, and assisted in completing action items

Greater Grand Rapids, Michigan Area

• Created training and procedural materials as part of a department wide documentation initiative
• Analyzed departmental training needs and led sessions for both large groups and individuals
• Performed research by gathering and analyzing information; manipulating and synthesizing data
• Received and formatted data files to import into billing system; verified output was accurate
• Maintained data in multiple computer systems, ensured the systems remained in sync utilizing… Show more
• Maintained data in multiple computer systems, ensured the systems remained in sync utilizing audits

Greater Grand Rapids, Michigan Area

• Fulfilled regulatory and client expectations on behalf of COBRA and Direct Billing Services
• Processed enrollments, ensured proper allocation of payments, and compliant communication
• Performed research by gathering and analyzing information; manipulating and synthesizing data
• Received and formatted data files to import into billing system; verified output was accurate
• Maintained data in multiple computer systems, ensured the systems remained in sync
• Prepared internal… Show more

Muncie, Indiana

• Planned, implemented, and coordinated health, safety, and nutrition services for approximately 400 Head Start participants ages 0-5 years
• Provided health education and support to families using Motivational Interviewing
• Monitored health records using a computerized tracking system, analyzed and evaluated data
• Provided education, support, and care to children with chronic conditions
• Ensured compliance with local, state, and federal regulations
• Oversaw food service… Show more

Greater Pittsburgh Area

• Participated on a multi-disciplinary team to conduct research and analysis related to local health departments capacity to respond to emergencies and disasters
• Data collection, data analysis, reporting, and use of metrics
• Effectively communicated recommendations from research to team leaders
• Prepared presentation materials for conferences and lectures
• Peer Reviewed Publication: Schuh, R. G., Basque, M., & Potter, M. A. (2014). The effects of funding change and… Show more
• Peer Reviewed Publication: Schuh, R. G., Basque, M., & Potter, M. A. (2014). The effects of funding change and reorganization on patterns of emergency response in a local health agency. Public Health Reports.

Saginaw, Michigan Area

• Helped plan a Breast Health Photography program where survivor photos were used to educate public on importance of mammography and early cancer detection

Midland, MI

• Coordinated and assisted with Health Education activities at Community Health Fairs
• Participated in community collaboration efforts funded by national grants
• Answered media inquiries on patient condition within HIPPA and AHA guidelines
• Assisted in constructing articles for website/newsletter
• Created managerial presentation on importance of educational materials and requirements
• Assisted with planning of special events

Midland, MI

• Updated Public Relations database
• Provided support to marketing and communication team
• Used project management skills to create and oversee first Girl Scout overnight event

Midland, MI

• Worked on Michigan Health Improvement Alliance Healthy Cities Needs Assessment
• Gained knowledge on workplace health initiatives
• Shadowed Occupational Health, Health Promotion, and Epidemiology professionals

Master Of Public Health (Mph), Public Health

Activities and Societies: Safety Committee, Student Public Health Epidemic Response Effort • Specialized in Behavior and Community Health.

Bachelor Of Science (B.S.), Health Professions And Related Clinical Sciences, Other

Activities and Societies: Phi Sigma Sigma; Health Science Association; Michigan Campus Connect and AmeriCorps; Peer mentor, Student.