Michelle De La Cruz Email & Phone Number

Greater Los Angeles Area

• Assist Director of Sales and Merchandise with managing existing wholesale accounts
• Attended market appointments and assisted with product development post meetings
• Seasonally work with the Director to merchandise lines for accounts to plan out and hit sales goals
• Developed strong product knowledge for customer costing, delivery, and minimums
• Worked closely with customer service in style and order set up, ensuring PO’s and bulks were accurate and reconciled
• Pulled weekly sales reports and sent sales recaps to management with best/worst seller decks

Greater Los Angeles Area

• Delivered excellent service to ensure high levels of customer satisfaction
• Executed and maintained company’s promotional, visual and in-store displays
• Motivated the sales team to meet sales objectives by training and mentoring staff
• Created business opportunities exceed sales goals through upselling
• Responsible for hiring, training and overseeing staff environment and schedules
• Responded to customer complaints and concerns in a professional manner