•Delivers excellent customer experiences while working at the public service desks at the Main Library and all 10 branches as needed for adequate staffing and supervision.•Coordinates interviewing, selection, training of substitutes. Coordinates and performs evaluation of substitutes’ job performance, in conjunction with supervisors. •Created a dedicated Substitute SharePoint site where substitutes can find the most up to date changes and adds new content continually to this site.•Currently Serving on Core Content Committee (Chair subcommittee for Sharing Content via Social Media), Green Team (Secretary), Tech contact for all locations (Secretary), Database Evaluation & Selection Committee and is a member of the Richland Library Toastmasters.•Served on Staff Education Day Committee, Teen Committee (Chair), Growing Savers Team Web committee, Content Migration Team (served as a leader) and was a member of Leadership RCPL 2011.

Reference work at General Reference Desk, Business Science Technology Desk, Local History and the Information Desk.Training for staff

Scheduled 225+ classrooms for courses and meetings.Worked on the Master schedule which could include upwards of 5,000 classes a semester.

Dealt with student accounts that had balances and overdue items out for long periods of times.Handled all appeals that came in to the Circulation desk and processed the appeal over for a 6-month period of time.Sent overdue accounts to Collections.