Michelle Roth Email & Phone Number

New York, New York, United States

I spearheaded daily management of staff, operations, and programming at a high-profile facility, setting the tone and standard for a culture of excellence and high energy.➥Increased membership by 30% (790-1026 members) over a 16-month period through strategic leadership, employee engagement, and continuous improvement initiatives.➥Led recruitment efforts, successfully onboarding an Assistant General Manager, Receptionist, and three Exercise Specialists, ensuring alignment with organizational goals and team culture.➥Negotiated and secured high-value raffle prizes for events, contributing to enhanced member satisfaction and event success.➥Collaborated with the Diversity, Equity, and Inclusion (DEI) team to manage company-wide DEI initiatives, including overseeing the Optum Observance Calendar to ensure recognition of key cultural and diversity events.➥Led project management efforts for the DEI team, effectively tracking and managing deadlines for various initiatives, ensuring timely execution and alignment with company values.➥Contributed to fostering an inclusive workplace by supporting programs and events that promoted diversity and equitable practices across the organization.

New York, New York, United States

I was responsible for establishing a cohesive team environment and driving business growth by administering operations closely with the CEO. Lead up to 100 direct/indirect reports to ensure the effective execution of all strategic plans and processes while increasing workflow efficiency. Hire, train, and develop multiple professionals, including Instructors, DJs, and 18 Front Desk Managers, while assessing and meeting staffing requirements to achieve 80% employee retention levels throughout the year. Champion organizational strategies by applying HR policies, orchestrating benefits, payroll, and compensation, and enforcing COVID-safety procedures. Provide leadership direction in ongoing employee meetings, training and development, recruitment, onboarding, and evaluations.➥Streamlined several key processes and subbing procedures by efficiently enforcing new standards and systems, strengthening accountability, and decreasing the no-show ratio by 75%.➥Prepared and updated training materials to support a transition of the facilities operation’s programs by leveraging membership sales programs, new processes, and optimized systems. ➥Attained revenue of 164% ($120K to $188K) and EBITDA of 433% ($17K to $75,180K) from 2021 to 2022 for two NYC Studios.➥Enabled business strategies to realize significant revenue and EBIDTA through 2022 while saving 18% on payroll costs of $62K to $51K.➥Exceeded sale target by 15% for a total of $170k via driving a team-oriented winning sales strategy. ➥Led the New York team in increasing new client retention rates by 137% throughout 2022 (Avg 36.8% in Q1/Q2 to 50.4% in Q3/Q4). ➥Conducted weekly meetings with the Assistant Studio Manager to render tactic training and mentorship and deliver purposeful ideas on uplifting performance, ensuring the promotion of Assistant Studio Manager to the role of Operations and Marketing Manager.

Montvale, New Jersey

As a Manager of the Group Fitness Department, I influenced member participation with innovative programming and effective class schedule management. Demonstrated a profound understanding of full-cycle recruitment practices necessary to attract and recruit top talent while augmenting class programming and instructor quality. Enhanced the level of classes and instructor’s capabilities by screening and hiring a world-class team. Elevated employee experience via mentoring Studio Managers for NY/NJ region on computer-based processes. Coordinated and maintained extensive calendars and schedules of 22 employees. ➥Ensured an ongoing pipeline of qualified talent for key positions by searching and recruiting a diverse team of direct reports, increasing BIPOC from 11% to 26%.➥Maximized participation rates by 204% in average class size and 483% in overall participation YOY from 2020 to 2021 by supervising end-to-end recruitment. ➥Structured effective strategic schedule and format changes in programming that propelled departmental monthly revenue by 42% and participation rates by 8% for three consecutive years.➥Crafted creative content for social media marketing campaigns, uplifting Facebook group followers to 1100 in two years and 190% growth on Instagram in eight months.➥Developed and implemented a company-wide optimized inventory management spreadsheet that streamlined and expedited the process.➥Offered comprehensive guidance to enable the promotion of three Exclusive Life Time Instructors in recognition of success in operations.➥Surpassed departmental staffing needs by piloting quarterly talent recruitment, onboarding, and development for multiple levels.

New York, New Jersey, Pennsylvania

I functioned in a pivotal leadership role and orchestrated all TSI’s group exercise operations and programming for 60 locations in NY/NJ/PA regions by delivering effective oversight to 1K employees. Prepared and oversaw comprehensive calendars and schedules for 30 locations and 500 employees concurrently to keep track of work progress and boost efficiency. Monitored all operational aspects of 40 locations in Manhattan, including recruiting and training two out of four District Managers to propel workflow effectiveness and realize desired results. Adhered to state and federal law by administering teams to complete all hiring documentation and confidential employee files.➥Managed a $2M annual payroll budget to uphold 90% retention levels and foster excellence.➥Designed and applied a new athletic training and Barre format program that aided Instructors in driving operational excellence. ➥Exceeded the highest percentage of 110% of sales goals and revenue expectations by adopting workforce planning methodologies and cultivating a high-performance and engagement culture. ➥Created new class training formats for company-wide implementation across 140 destinations.➥Analyzed and reviewed participation data monthly through Excel pivot table reporting, enabling well-informed, objective decision-making.➥Coordinated and executed interviewing, recruiting onboarding, and development of a top-performing team of 200+ employees.

Greater New York City Area

During my time with Equinox, I led group fitness operations and programming for five locations/100 employees (NYC/Brooklyn) to maximize efficiency. Sourced and hired team members using a panel interview process. Served as a Lead Trainer to sustain appropriate workforce capacity.➥Set up meetings with 50 Instructors and three Club Managers to assess and improve club performance and attain set goals.

Greater New York City Area

I provided compensation support by monitoring the instructor team and tracking payroll services to promote transparency and increase profitability. Enhanced workforce experience and development by scheduling and arranging classes for ten locations.➥Facilitated and executed the people/culture strategy and weekly business plan to achieve small-group training sales goals.➥Led monthly conference calls with Regional Managers and Instructors to review club performance and expectations.