Michelle Forrest Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Brooklyn, Ny, Us

Leading client engagements to drive best in class data consulting.

Toronto, Ontario, Ca

Provided overall direction and leadership to our team of Data Scientists, Analysts, Data, Platform, Analytics and ML Engineers to achieve significant results in stabilising our data platform, rolling out key ML features and creating a new platform of self serve analytics for our stakeholders.

Toronto, Ontario, Ca

Manager of Devops, QA, UX and Data Viz teams within Lixar. Provide structure, support and team building for my teams as we drive best practices, quality and automation in application and data projects for our Clients focused on cloud agnostic solutions.Lixar lead for Azure CSP provisioning and management

Henderson, Nevada, Us

Managed and lead multiple teams consisting of Software Developers, QA specialists and IT Administrators; Gained a hands on understanding of the infrastructure and development environment in order to work more closely with my teams and provide support wherever possible. This included solving complex problems and build solutions for release management, integrated testing, application and system monitoring, production issue response, etc.Implemented processes and deployed industry standards to deliver successful software releases with multiple agile teams and cross functional collaboration. Processes such as incident management, Release risk review and approvals, disaster recovery and business continuity.Researched emerging best practices and proposed solutions to meet the overall vision of the organization; Provided direction, expertise, feedback and mentoring to build the capability of the technology teams while encouraging knowledge transfer and professional growth. As a member of the management team, contributed to the overall strategy and direction forward for the Product Roadmap and resource management.

Blue Bell, Pennsylvania, Us

Product Manager for DIA NS & NB. Project Manager Yukon PPRS Integration. Service Manager NS Archives.

Blue Bell, Pennsylvania, Us

As Service Manager for ISD/DIA (Internet Service Delivery and Drivers Insurance Abstracts), I manage the ACOL online service portfolio. I manage the services in line with the established service level agreements and business continuity plans. I provide ongoing strategic planning and management of the portfolio of projects, including the provision of estimates and financial and schedule management. I liaise with clients and ACOL production support and development teams for any issues or changes that occur. I meet regularly with clients and prepare monthly service management reports that address transaction volumes and financials.

Blue Bell, Pennsylvania, Us

Application and Development Functional Manager - I manage the Unisys ACOL Architecture, Development and Maintenance (ADM) team. Our team is responsible for the Application development, support and maintenance of ACOL Services. I am actively involved with my team in the day to day operational support of the various customer solutions. This includes liaising with our CM and Test team to ensure all application development follows our software development lifecycle (includes DEV/QUAL/STAG and PROD regions) as well as ensuring code reviews are performed and System test/UAT cycles.ACOL Architecture Group - I participate in planning sessions to define our ACOL Architecture, Application and Business roadmaps. These roadmaps are aligned with our customer needs and future strategies as well as Security and Compliance requirements. Within the ACOL program I regularly in Business Continuity/Disaster Recovery reviews and Risk assessments.We align with ITIL in defining and maintaining our processes for Incident and problem management and meeting any customer service requirements. As a Project Manager and Business Analyst provide project management and requirements analysis for various projects. Working with Service Managers to implement change requests and enhancements to existing online services. CSA3416 Internal Auditor - Regularly audit control activities which relate to incident management, customer account management practices as well as general ledger and financial reporting activities for the ACOL Business Financial Office where we process all online payments for our services.

Provided training, testing and support services for a Procurement/Logistics company in UAE. Currently doing php/mysql Web development and support/consulting for small businesses.

Ca

Managing a multiphase, multi year Carrier optical network in the Middle East consisting of ~ 40 sites. Manage the final design, equipment order, staging and shipment. Coordinate the activities of subcontractors who are completing installation, commissioning and acceptance. Also managed separate projects to provide Fiber preparation, characterisation of the fiber as well as well as maintenance until network install.Managed the upgrade of two new passport network switches for a government organization and managing the phasing of the transition of 10 server racks to the new network. Managed the network consulting for a real estate development project where we provided the design, strategy, vendor list and RFP submission.General - Deliver projects through the consistent use of professional Project Management methodology by managing financial targets, budgeting, scope change, reconciliation and forecasting in line with contractual and corporate guidelines and processes.

Dubai, Ae

– Managed projects successfully on time and budget.– Created awareness for Quality standards and Health and Safety within EHDF.– Improved company document management system using Microsoft Share Point Server.– Designed and Created standard templates for proposals, Service Provider and Service Level agreements.– Assisted HR in creation of new roles and profiles within EHDF.– Project Managed the Implementation of ITIL Best practices within EHDF (Service Delivery and Service Support). Managed internal and external staff in the context of that project.– Developed and reviewed relative policies & standards in accordance to industry standards and best practice for IS09001:2000 and BS7799 to align with rest of organisation. – Provided support and liaised with legal for all Contracts, Proposals, Service Provider Agreements and Service Level Agreements.

Toronto, Ontario, Ca

– Managed a team of IT professionals. Utilized Peoplesoft ERP for resource planning and customer billing. –Managed internet projects; Shipping, tracking, invoicing System for Altimax Courier; www.DoctorsNS.com, SQL server Website for Medical Society of NS; Microsoft Licensing Order MS ASP, SQL Server (www.xwave.com/select); PC hardware website (www.xwave.com/orders) using MS ASP, SQL Server; and www.rubberduckcarwash.com website for a client. –Systems Analyst for several projects including Aliant Ready to Go Billing Project; Aliant Mobility Wireless Prepaid Top-Up Project, co-wrote requirements for several HTML and HDML interfaces to Aliant Mobility’s back-end infrastructure supporting pre-paid wireless service; for the Aliant Telecom Hosted IP Billing Project, analyzed and modified an Oracle billing system with CGI scripting, SQL.–Implemented the first Aliant wide service offerings (DSL customer self-install kit) for Aliant Telecom High Speed Internet Service Delivery Redesign.

Project Manager - Coast Guard Shipnet upgrade project Systems Analyst - assessed all DND Marlant custom software applications Technical Writer - Co-authored an IT five-year scoping document re: current state of IT for MTT Mobility and plan for future technology infrastructure Project Manager - Enhancement/addition to League Data Intranet siteProject Manager - Unisys ACOL web site updatesTechnical Writer - Unisys ACOL Project updated on-line Help using RoboHelp and trained personnel to take over.Senior Tester - Unisys ACOL ProjectProject Leader - Testing Alpha Microsystems' Internet based financial portfolio software System Manager - NS Economic Renewal Agency Business Development Corporation (NSBI) System upgrades, Maintenance contracts, other data centre activitiesConsultant - Provided training/conversion/maintenance of Loan Portfolio Management SystemComputer Support Services Manager - Canadian Forces Fleet School Halifax

As a part of a team of developers that converted a DOS based Desktop publishing system to a Windows based system in Microsoft C.

Programmer/Analyst- Software design and development for embedded real-time systems written in C_ Pascal and assembler under VMS_ Ultrix and Unix- Wrote program specifications_ system and users manuals

B Comp Science, Comp Science With Industrial Engineering Applications

High School, Sciences