Michelle Frick Email & Phone Number

Encinitas, California, United States

• Process monthly calculations for all sales commissions. Calculations include bonuses, spiffs, guarantees, and other incentive programs
• Prepare monthly account reconciliations
• Work cross functionally to properly track and update new hires, terminations, pay changes, role changes, quota changes, guarantees, and spiff programs
• Update and maintain monthly reporting material for leadership for monthly commission review meeting. The packets include analytics related to sales compensation

Encinitas, California, United States

Carlsbad, California, United States

• Manage the Sales Operations team
• Ensure data integrity by monitoring and maintaining internal systems and integration data by running regular audits
• Responsible for validating new accounts on boarded are set up correctly
• Continuously identify areas to streamline internal processes and systems, especially around data quality
• Work with IT team members to design and implement solutions
• Responsible for set up, maintenance and tracking of all commission plan participants, including new hires and terminations

Carlsbad, CA

Petaluma, CA (Remote)

Continued to build upon the solid professional reputation and successes I achieved in my previous role as a Sales and Data Analyst for Core Brands. Used my inherent abilities to self-motivate, organize, and prioritize as a consultant to make sure all project deadlines were met and expectations were consistently exceeded.

Carlsbad, CA

• Including Aton®, BlueBOLT®, Elan®, Furman®, Niles®, Panamax®, Proficient®, SpeakerCraft®, Sunfire® and Xantech® brands, Core Brands has more than 190 years of combined experience in the residential, commercial and.
• Responsible for compiling and processing commissions for internal sales colleagues and external sales partners
• Monitored, analyzed and amended (when needed) sales data ensuring data integrity
• Developed various ad-hoc analysis reports regarding individual customers and products independently and when requested
• Performed special projects as needed
• Served as subject matter expert on CRM software

Carlsbad, CA

• Elan Home Systems is a leading manufacturer of award-winning IP home management and multiroom entertainment systems, and participates in every major custom installation product category.
• Initiated, created and calculated high level daily sales numbers for Executive Team inclusive of The AVC Group brands
• Responsible for analyzing and reporting sales by territories and product brand daily, monthly, quarterly and year-end that included bookings, forecast, rankings, performance against quota and performance against prior.
• Designed and created a series of automated daily and weekly sales reports to assist Field Reps in monitoring sales activity on their accounts and their respective availability to buy more
• Participated in weekly calls with President, Regional Sales Managers and Product Managers to review selling opportunities, account strategies and other activities
• Worked with Accounting to validate monthly sales commissions

Lake Forest, CA

• Developed a client budgeting tool allowing Sales team members to determine budgets with higher accuracy and collect retainers 85% faster than previous methods
• Created and conducted Sales and General Manager training presentations to ensure staff is knowledgeable in new programs and processes
• Led product database purge project and built relationships with vendors to ensure most up to date information was inputted with accuracy to ensure data integrity
• Created and managed web and paper based client survey program to gather clients' perception of our services
• Compiled, analyzed and reported client satisfaction levels and recommended solutions in areas needing improvement to ensure best-in-class customer service was being delivered
• Researched payroll, California legal guidelines and 3rd party answering service vendors, and built from ground up, After-hours Service program and standard operating procedures which was implemented with success

Lake Forest, CA

• Analyzed, updated and improved processes and policies to ensure job performance efficiency
• Created and managed a public scheduling system which allowed all employees to view statuses of any clients' issue at any time
• Revamped scheduling process to assist technicians in being fully informed of their required tasks and expectations for each job ensuring better preparedness for their jobs and a cohesive and professional image to our.
• Developed a Progress Report for technicians to complete after each job to insure accurate billing and increased collection rate
• Created efficiencies in routes to reduce drive time which increased profit margins
• Approached and managed partnership relationships with manufacturers and service repair vendors to reduce repair time and increase client satisfaction

Lake Forest, CA

• Supported executive team consisting of the President and three Vice Presidents from calendaring meetings, managing travel arrangements to providing feedback on relevant topics and issues that came from the employee(s).
• Coordinated event participation, both industry related and internal (CEDIA, InfoComm, MacWorld, CES, EHX, internal training) to ensure staff was skilled in the latest technologies which resulted in a competitive.
• Organized company extracurricular events to enhance employee satisfaction
• Oversaw organization of the office; office supply management, facilities maintenance, processes and ability to get issues resolved that were barriers to employees and customers

Lake Forest, CA

• Created and developed the New Hire Orientation program for AudioVisions for which I performed and updated as policies, procedures and laws changed to ensure the new employee experience was the best that it could be and.
• Augmented Human Resource activities and programs of AudioVisions and the Best Buy HRM for Services business unit ensuring existing employees know the policies, benefits, and where to go for assistance
• Coordinated and participated in recruiting and hiring events and tasks which grew the staff from 38 to 82 in a 29 month period making AudioVisions one of the fastest expanding and largest Home Integrators in Orange.

Vista, CA

• Led team collaborating with software developers to architect a Service Proposal and Scheduling Fulfillment program to be used by the Sales, Install, Service, Purchasing and Warehouse departments to streamline national.
• Managed the Service Proposal and Scheduling Fulfillment software's back end for rollout of the program to 160 retail locations and 50 service locations and ongoing administration
• Served as an expert resource on customer service issues, daily operation procedures and software support
• Supported the efforts of the Sr. VP In-Home Services and the VP of Custom Installations by managing and putting into action appropriate initiatives from the operational side of the department, conducted special.
• Created specialized reports for use by a wide range of personnel from Executive Management to field technicians and salespeople, any many roles in between, nationwide for budget, sales and payroll tracking
• Conducted profit and loss analysis to control and reduce department costs

Vista, CA

• Developed, documented and implemented repeatable standard operational procedures and practices for sales/field support staff to ensure flawless execution, greater efficiencies and increased profitability
• Established and developed company policies by ensuring the use of department procedures that provided the best-in-class customer service to clientele
• Defined inspection matrixes that ensured procedures and policies were adhered to
• Updated and revised company policies, procedures, job descriptions and training manuals to ensure standards were regularly reviewed and valid

Dania, FL

Dania, FL

Deerfield, FL